Thunderbird Community Forum

When I try to send a message with an attachment I receive this error:

"Sending of the message failed. There was an error attaching 006.jpg. Please check that you have access to the file."

The file exists, I have permissions and it does not happen on 115.10.1 (64-bit) I have the two Thunderbirds installed, one is repo and the new one is flatpak (Ubuntu 24.04)

I need some help please. For several weeks my emails have not appeared as they usually would - especially ones from organisations that would have images and text. Either they are blank. Or they just have some sequences of letters numbers etc repeated. Or they still have no images, there is some text in black but mostly lots of https: followed by 4-5 lines in blue and if clicked on it takes me to their website. If I open my account on Webmail these emails appear more or less as normal. I have sought help (checked I have up to date version, tried taking it off and putting it back on - made no difference) and been told I need to contact my service provider. I do hope you can help me sort this out. And in simple language! Keryn

Hi all, the pictures in my email news shots etc have disappeared and there is a blank space where the image should be, can anybody guide me through the process of getting them back, regards Robert

Mam Win 11 home, Thunderbird przy próbie aktualizacji wyświetla komunikat, że muszę ponownie uruchomić komputer aby dokończyć wcześniejszą aktualizację, robię to ale komputer przez ok 5 min. niby uaktualnia ale kończy się to ponownym komunikatem o konieczności ponownego uruchomienia aby dokończyć wcześniejszą aktualizację. Próbowałem usunąć cały program w panelu sterowania ale przy próbie tej czynności znowu pojawia się ten komunikat. Ściągnąłem najnowszy wersję programu ale przy próbie instalacji znowu pojawia się komunikat o konieczności ponownego uruchomienia w celu dokończenia wcześniejszej aktualizacji. Reasumując: nie mogę używać poczty bo przy każdej aktualizacji Thunderbirda muszę na nowo ją konfigurować, nie mogę usunąć programu, nie mogę wgrać/nadpisać najnowszej wersji. Pytanie: jak usunąć Tbd i wgrać najnowszą wersję? Proszę pomóżcie mi wybrnąć z tej czarnej du...dziury. Pozdrawiam

Sławomir

I have an IMAP-Account on ZOHO (which work like a charm until 3 days ago). But since 3 days I have the issue that I can not delete some mails in this account.

If I delete them (or marked it as spam, or as read) they turn back in a few seconds as new unread messages.

I've already try the following: 1. Start in Troubleshoot mode 2. Close TB, go to Imap-Folder and delete the Trashbin (I've read this hint in a forum, as the trasbin-file may be corrupt). 3. Go to settings of the account settings (right Mouse Button > Settings > General Information > Repair Folder 4. Checked the Developer Console for errors... no errors shown

Non of those solved it.

So I decide to deep-check what happend and found following: 1. I've deleted an incoming, unread email from November the 7th. Immediately it was shown again as "new Mail" for TODAY 8:00 AM (see attachment: Thunderbird_Inbox) 2. I've looked into my Webmailer and found that the Email is still there (see attachment Webmailer_zoho)

I've done the same for another Email: 1. It is shown as unread, and I've deleted it in THunderbird 2. It appears again immediately - but this email appear with the same In-Date: 12.11.24 16:12 3. BUT in my Webmailer it's shown in the trash-bin

So something very strange is going on here!! Any Idea how to debug and fix this?

I was having trouble adding my NYU email account to Thunderbird and browsing the forums I found this post with my exact same issue.

I just wanted to open a thread because I found a solution to my problem by following one the comments in the original post.

The configuration you should use to configure the account should be as follows (as of Nov. 2024),

Incoming server: imap.gmail.com on port 993 with SSL/TLS using OAuth2 Incoming server username: your NetID without the trailing "@nyu.edu".

Outgoing server: smtp.gmail.com on port 465 with SSL/TLS using OAuth2 Outcoming server username: your NetID (as before)

Once you input this configuration you will be asked to log-in through Google, and from there on everything should work as intended.

Hope this wil be useful to someone.

Thunderbird (Version 128.4.2esr) is not emptying the trash folder upon exiting the program, and I seem unable to find the setting to enable the function to automatically empty the folder.

This is getting completely ridicolous! First SMPT failed to connect, than IMAP stopped working with our years old perfect working OAuth2 config. So we deleted in the end the program. re-installed the latest version of Thunderbird and tried to reconnect our Gmail account with our user/password (both 1000% correct!!), all on Oauth2 according to your help, but nothing works, simply getting error message that either config, user or password are incorrect.

Hi guys, what is going on? This our business account, and we URGENTLY need it up and running again. Please HELP!

I use insert link all the time and it will work great for weeks and then randomly freezes. I have read so many threads about Band-Aid solutions for this as it seems to be a well established problem - so come one TB- solve it so it doesn't happen!! Anyway these are the solutions that have worked best for me

1. Use the esc key when your email freezes - this unfreezes the email instead of having to force close thunderbird - and then you can chose to paste the http link instead of insert.
2. If you have two screens - move your email to the opposite screen and try again - I found that the link screen dialogue box seems to have a preferred space between itself and the email (so incongruous)
3. Click Alt+spacebar to open the move dialogue box which allows you to move the email and sometime reset the location of the link dialogue box
4. Turn off hardware acceleration in settings general (at the bottom)
5. close thunderbird and open in safe mode by holding shift whist clicking TB. at the prompt: 'Reset toolbars & controls', 'Make changes & restart'.

But this should not be an ongoing problem - its super annoying and needs to be addressed

Hello I have a problem where I get an error message "Unable to use profile when you launch an older version of Thunde...."

I noticed that I had 2 versions of the program installed, 115.16.0 and 128.3.3. Thunderbird must have been running okay up to v115.16.0 as I had to do manual installs from then to now. Initially there seemingly was no indication of any problem. I'm not sure how many manual installs I did as it was only 15th Oct that this issue started. I was on holidays for 6 weeks Thunderbird was unused between about 28th Aug to 15th October. So, my Thunderbird was running at 115.16.0. I tried to uninstall 115.15.0 but it said I had another version that needed to have the uninstall completed by rebooting the PC. I did that but 115.16.0 still remained. I uninstalled 128.3.3 successfully. 115.16 still wouldn't uninstall, so I used a program to cleanup all of this version. I reinstalled 128.3.3 and still get the same problem I started with. "Unable to use profile when you launch an older version of Thunde...."

How can I get Thunderbird running? Regards Alllan

I have three email accounts that I use with thunderbird,Two work great but my hotmail account keeps sending most messages straight to the deleted folder cannot get them in my inbox only one address goes to the inbox what is happening and can I fix it Thank you in anticipation Laurence

When I open thunderbird the newest message on both my email accounts are from Oct 10 2024, I have got many emails since then and they do not show up. Using the "get messages" button doesnt work and I went into troubleshoot mode but to no avail.

Hi, I've been experiencing a problem with Thunderbird recently where replies to my messages sometimes won't be added to that conversation's thread despite being in the Re: Subject format. Is there any way to manually add these emails to the thread? I'm on version 128.4.2esr and use Thunderbird with Windows 10.

I'm trying to reduce size of TB Profile folder (2.45GB) I observe that my TB Profile, Imap.Mail folder contains two folders for Yahoo.com, one of which I suspect is unnecessary.

- imap.mail.yahoo.com 27 MB

- imap.mail.yahoo-1.com 2.29 GB. This folder has the more recent "Date Modified" date.

Please see screenshot. No problems with TB operations.

Can one of these be deleted? Which one? How? (i.e., any re-naming involved?)

Thank You

Roger