• Réitithe

White screen while using the browser

A white screen occurs when browsing the web. If you turn off "Use recommended performance settings" and "Use hardware acceleration when available" the problem is fixed, b… (tuilleadh eolais)

A white screen occurs when browsing the web. If you turn off "Use recommended performance settings" and "Use hardware acceleration when available" the problem is fixed, but then the browser slows down. Can this be fixed in another way?

Firefox 114.0 (64-bit) / Windows 11 Home 21H2

Asked by Oleh 5 mhí ó shin

Answered by Oleh 5 mhí ó shin

  • Réitithe

webp images not loading at all

hello! i've been having an issue with mozilla where webp images are not loading at all. this is especially prevalent on youtube, where thumbnails simply do not load, as w… (tuilleadh eolais)

hello! i've been having an issue with mozilla where webp images are not loading at all. this is especially prevalent on youtube, where thumbnails simply do not load, as well as on tumblr, where if an image or gif is a webp file, it will refuse to load. both are attached in the image below to see the difference between firefox and chrome, as the images load fine on chrome. as well as that, discord, when opened with browser instead of the app, does not load profile pictures, server icons, or custom emojis. google hadn't helped me at all, and i don't know what to do at this point. i don't want to go back to using chrome.

in the attached image, the top images show a set of shark sculptures. the first does not load on mozilla, and looking at the image file, it is a webp. the second image is revealed to be a jpg, which mozilla treats normally. in the second set of images, there's a quick look at a random youtuber's page, the top being mozilla and the bottom being chrome, and you can see the mozilla thumbnails do not load.

thank you for reading! i'm very confused and am unsure what to do. any help is appreciated!

Asked by kriber 4 mhí ó shin

Answered by zeroknight 4 mhí ó shin

  • Réitithe

Unable to Sign in to Costco.com

I am unable to sign into Costco.com using Firefox. I get an error message: "Bad Request - Header Field Too Long HTTP Error 400. A request header field is too lon… (tuilleadh eolais)

I am unable to sign into Costco.com using Firefox. I get an error message:

    "Bad Request - Header Field Too Long
    HTTP Error 400. A request header field is too long."

Turning off all extensions didn't help. Opening a private browsing window DID work. Using Chrome DID work.

Thanks!

Asked by compupix 3 mhí ó shin

Answered by zeroknight 3 mhí ó shin

  • Réitithe

Unwanted Redirect

When I go to my church website, www.universalist.org, it automatically redirects to www.webhostking.net. How do I stop this? Both Chrome and Microsoft Edge block this red… (tuilleadh eolais)

When I go to my church website, www.universalist.org, it automatically redirects to www.webhostking.net. How do I stop this? Both Chrome and Microsoft Edge block this redirect.

Asked by dave_skidmore 3 mhí ó shin

Answered by zeroknight 3 mhí ó shin

  • Réitithe

Videos pause... video when not in foreground

So I have a video playing on firefox, but the moment it drops from the foreground, it immediately pauses the video (the actual video playback). The audio continues, but … (tuilleadh eolais)

So I have a video playing on firefox, but the moment it drops from the foreground, it immediately pauses the video (the actual video playback). The audio continues, but the video stops until it is back in the foreground, at which point the video continues where it ought to. I have tried disabling the unload tabs in the config menu as well as disable the foreground pausing or whatever its called, as recommended by previous posts. I used to not have this issue at all, so I'm not sure what changed. Please help! Thank you.

Asked by Sarah Arnett 1 mhí ó shin

Answered by zeroknight 1 mhí ó shin

  • Réitithe

Number on Firefox Icon

The Firefox icon on my taskbar has a great big green number 1 plonked on it. It doesn't seem to relate to the number of windows I have open or the processes running. It's… (tuilleadh eolais)

The Firefox icon on my taskbar has a great big green number 1 plonked on it. It doesn't seem to relate to the number of windows I have open or the processes running. It's there even when Firefox is closed. I thought it might be messages but I can't find those either. Its driving me nuts can you please tell me how to get rid of it? I'm running it in Ubuntu on a laptop.

Asked by megallen 1 seachtain ó shin

Answered by zeroknight 1 seachtain ó shin

  • Réitithe

Firefox not playing youtube videos in normal mode

I am running Firefox v 120.0 (64bit) on Windows 10 Pro version 22H2 OS build 19045.3570 and today Firefox has stopped playing the video track on youtube videos or any vi… (tuilleadh eolais)

I am running Firefox v 120.0 (64bit) on Windows 10 Pro version 22H2 OS build 19045.3570 and today Firefox has stopped playing the video track on youtube videos or any video that is embedded in a page. Audio works but the screen just shows a blank field of green. The progress bar will show frames from the video. IF I run Firefox in trouble shooting mode the videos play as normal with video and audio tracks.

I have already refreshed fire fox and uninstalled and reinstalled it but the video track is still a blank field of green in both full screen and small screen modes.

Anyone have any ideas on what configuration setting may be causing this? Thanks in advance, Brocky

Asked by BrockyTaz 6 lá ó shin

Answered by cor-el 5 lá ó shin

  • Réitithe

Google search intermittently takes about a 30 seconds to load

Intermittently (maybe 1/20 times?), when I try to do a Google search from the URL bar I'll get a tab that doesn't load for about 30 seconds. If I search for the exact sam… (tuilleadh eolais)

Intermittently (maybe 1/20 times?), when I try to do a Google search from the URL bar I'll get a tab that doesn't load for about 30 seconds. If I search for the exact same thing in another tab it will load instantly, and if I select the url and press enter it will also load instantly. I am seeing this issue both when entering a search and when selecting text and clicking "Search Google for X".

I found a recommendation on a similar issue to set security.tls.enable_0rtt_data = false in about:config but I have seen no change with that setting.

Asked by iondune 3 mhí ó shin

Answered by iondune 2 mhí ó shin

  • Réitithe

Cannot add extensions to address bar area.

Hello! For some reason I can't add separate icons for extension quick menus to the address bar area and am only able to add the extensions "master" button which shows a l… (tuilleadh eolais)

Hello! For some reason I can't add separate icons for extension quick menus to the address bar area and am only able to add the extensions "master" button which shows a list of extensions without going to the settings page. I've tried to go to customize toolbar to add the extension icons to the bar but none of them show up, and I know for a fact that the extensions have icons, I've added them to the bar on other computers.

Asked by Wafflasy 5 mhí ó shin

Answered by cor-el 5 mhí ó shin

  • Réitithe

Problem with Firefox on macOS 14.0

Google Calendar has not worked right on Firefox (version 118.0.1 (64-bit)) on macOS since I updated to macOS 14.0. For example, when I try to use the "Search" function, I… (tuilleadh eolais)

Google Calendar has not worked right on Firefox (version 118.0.1 (64-bit)) on macOS since I updated to macOS 14.0. For example, when I try to use the "Search" function, I can't type a search string. Or sometimes when I create an event I have problems typing in the event title field as well. On these occasions when it doesn't work there is no blinking cursor placed at the left end of the text field, so you can't type in that field.

Hoping that this isn't just me, since I really like using FIrefox. Have had to move to the Edge Browser because Google Calendar is a central tool for me that has to work without having to fiddle around.

Asked by MrDoh 1 mhí ó shin

Answered by MrDoh 1 mhí ó shin

  • Réitithe

Firefox cannot play IMDB video. It shows: This video file cannot be played error code 224002

Firefox cannot play IMDB video. It shows: This video file cannot be played error code 224002 Youtube and other video contents are working fine but IMDB. Chrome and other … (tuilleadh eolais)

Firefox cannot play IMDB video. It shows: This video file cannot be played error code 224002 Youtube and other video contents are working fine but IMDB. Chrome and other browsers are playing IMDB video without any issue. Why Firefox does not? Is there anyone who knows how could I solve this problem?

Thank you!

Asked by Ákos Jáger 1 mhí ó shin

Answered by zeroknight 1 mhí ó shin

  • Réitithe

Amazon Prime Video won't play video on Firefox

Amazon Prime Videos will not play on Fire Fox. The message says to update Firefox, but my browser is up to date as of today, 10-24-23. Their customer service can provi… (tuilleadh eolais)

Amazon Prime Videos will not play on Fire Fox. The message says to update Firefox, but my browser is up to date as of today, 10-24-23. Their customer service can provide no answer. This has been an ongoing problem for several months. I have tried their trouble shooting steps of restarting my system, signing out and re-signing in on Amazon and closing and re-opening Firefox. Allow DRM content is checked on my settings. Thanks.

Asked by marketlink4u 1 mhí ó shin

Answered by marketlink4u 1 mhí ó shin

  • Réitithe

NordVPN installed a management profile, now I can't get rid of it

As the title says: NordVPN's Threat Protection installed a browser management profile. Now, I can't seem to get rid of it. I've refreshed FireFox, uninstalled NordVPN u… (tuilleadh eolais)

As the title says:

NordVPN's Threat Protection installed a browser management profile. Now, I can't seem to get rid of it. I've refreshed FireFox, uninstalled NordVPN using App Cleaner, and deleted any/all certs for NordVPN Threat Protection from keychain access.

How can I get rid of the management profile? See attached screenshots.

MacOS: 13.4.1 FF: 114.0.2 (64-bit)

Asked by Mike 5 mhí ó shin

Answered by TyDraniu 5 mhí ó shin

  • Réitithe
  • Cartlannaithe

I want to keep an older version

Hi! Is there any way to keep an older version of Firefox without its getting upgraded all the time? Version 99 only has a small header at the top, so there is still spa… (tuilleadh eolais)

Hi!

Is there any way to keep an older version of Firefox without its getting upgraded all the time? Version 99 only has a small header at the top, so there is still space on my screen to see the website I'm trying to see. The newer versions (100 and newer) take up too much space on my screen. Every site has its own headers, and so I am left with about an inch of working space. That's really not enough to see anything.

Is there a way to get the security updates without the new look? Is there a Firefox Light version available, with minimal headers and all? I prefer Firefox, and would love to keep it. Having to reinstall it (to get the older version back) several times a week is not good.

Any help would be appreciated. Thanks very much!

Asked by Janice_bernhard 6 mhí ó shin

Answered by cor-el 5 mhí ó shin

  • Réitithe

Montserrat font ignores font-weight

For some reason Montserrat fonts ignore font-weight for me on all websites. In happens on my main browser profile, with a new clean one with no add-ons and even in Tor Br… (tuilleadh eolais)

For some reason Montserrat fonts ignore font-weight for me on all websites. In happens on my main browser profile, with a new clean one with no add-ons and even in Tor Browser. Pictures 1 and 2 illustrate the problem. If i go into page inspector and replace "font-family: 'Montserrat', sans-serif;" with "font-family: 'Segoe UI';" the parameter works as expected and the alternative font is rendered properly.

Reinstalling fonts from fontsource.org didn't help.

OS: Windows 10 1607, FF - 120.0, issue was present for many versions before.

Asked by Burning_Chair 4 lá ó shin

Answered by zeroknight 13 uair ó shin

  • Réitithe

Unified search/url bar does not search by default

Hi, I've set in my settings to use the unified search+url bar, Also I've set Google as my search engine, but when I type a search request Firefox searchs by default an UR… (tuilleadh eolais)

Hi, I've set in my settings to use the unified search+url bar, Also I've set Google as my search engine, but when I type a search request Firefox searchs by default an URL, leading to an error every time, I don't know what to change and Ive tried different settings with no change

Asked by blac 14 uair ó shin

Answered by blac 10 n-uaire ó shin

  • Réitithe
  • Cartlannaithe

Photos load incorrectly in Ebay

Since Ebay changed their format for auction ads the photos that are part of the ads open as faint negatives that can barely be seen. However, if you right click on one an… (tuilleadh eolais)

Since Ebay changed their format for auction ads the photos that are part of the ads open as faint negatives that can barely be seen. However, if you right click on one and save to a new tab they are fine.

Asked by cwilber 6 mhí ó shin

Answered by cwilber 6 mhí ó shin

  • Réitithe

how to clear history when save option turned off?

Need to clear all previous activity [history, cache, etc.]. I create websites. Do NOT save history. Option turned off. When I bring up a changed website, I see the previo… (tuilleadh eolais)

Need to clear all previous activity [history, cache, etc.]. I create websites. Do NOT save history. Option turned off. When I bring up a changed website, I see the previous version or the one before that half the time. Rebooting PC does not clear it. Am tired of playing browser roulette, trying to find a browser which will A. Show the latest version. [which is being displayed on other people's devices] B. Perform the desired action as designed by the product creator [which works on other servers and devices, and even sometimes on my device using another browser] I am not skilled at seeing physically thru other people's eyes, only imaginatively. My partner is 200 miles away in another state. We don't always see the same, even when the display is identical. Am starting to create 2 versions of sites, a .org and a .com and explaining to people WHY. I think the "don't save" does not work. It merely turns off creating an index of the viewed material and leaves the viewed material in cache. And re-displays the initial data eveytime, no matter how many updates. Thank you.

Asked by mkelley331 6 huaire ó shin

Answered by jscher2000 - Support Volunteer 5 huaire ó shin