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When i load any page a Support hotline popup displays this 1-855-970-2100. It started only today, I already scanned my pc and nothing came up.
Any time i load a new page or recent page it pops up with a small box saying. I will paste what it says if it helps any.
"Computer Support Hotline
We have noticed your Internet browser loaded support.mozilla.org 27.45 seconds longer than the average. Have you been experiencing slow internet and broken websites? You may have unwanted adware. Call our toll-free number to get friendly support and make your internet fast again. Get Trusted Technical Support Experts For:
Malacious Program Removal Virus Removal Internet Speed Boosting
Call 1-855-970-2100" This is what the popup says. Any help would be greatly appreciated.
All Replies (4)
I love the way it's set up. It would be more believable if it spelled Malicious right. Idiots.
Try to remove any add-ons you don't recognize.
- Go to > Add-ons > Extensions
- Remove any add-ons you don't remember installing.
You can delete a possible user.js file and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release. You can get to the profile folder below:
- Help > Troubleshooting Information > Profile Directory > Show Folder
- Go to about:support and click Show Folder next to Profile Directory.
Chances are the malware on your computer isn't restricted to Firefox. Fully scan your system with the programs mentioned in the following article.
If those don't help, refer to the following forum.
Not exactly sure how I got this too, but I used Spybot S&D (free version from cnet.com) and it did the trick after a scan, clean and restart of the computer.
I tried several other options first, like Malwarebites, some Microsoft virus tool, Junk removal tool (JRT), along a with a couple others and nothing worked until Spybot was used.
Hope this helps.
FYI...I'm usually good at declining any extra toolbars and such whenever I install a new program, however, it might of occured while I was installing "Free Make Video Downloader/Converter."
The above program surprisingly installed some extra programs (2014 Win Utilities and a One Click Maintenance Cleaner). I immediately deleted these two programs but noticed the stupid pop up ad after that.
Give Spybot Search & Destroy a shot and hopefully you'll be good to go.
The virus did recently come back after I used Spybot, however, I just reset Firefox and now it is finally gone. I have closed and opened my browser and searched sites...no adware. I even rebooted the computer and it's still not showing up. Hopefully it is finally gone for good. I will update if/when it ever reappears and let you know what changes or programs I tried.