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I have just reinstalled Firefox and I am trying to get all my settings back the way they were and when I try to go to the add ons page from the menu I get a untrusted notification. What is up with that and how do I fix it.

I have just reinstalled Firefox and I am trying to get all my settings back the way they were and when I try to go to the add ons page from the menu I get a untrusted notification. What is up with that and how do I fix it.

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philipp
  • Top 25 Contributor
  • Moderator
5315 réiteach 23463 freagra

hello, first please make sure that the date & time is set correctly on your system. if this doesn't solve the issue (or it is already set properly), a possible solution depends on different factors:

  • what is the error code shown under technical details on the error page?

in case the error code equals sec_error_unknown_issuer, please attempt to add an exception on the bottom of the error page & inspect the certificate (see the screenshot attached for instructions):

  • which issuer information does the certificate contain?

thank you!

"This Connection is Untrusted" error message appears - What to do

hello, first please make sure that the date & time is set correctly on your system. if this doesn't solve the issue (or it is already set properly), a possible solution depends on different factors: * what is the '''error code''' shown under ''technical details'' on the error page? in case the error code equals ''sec_error_unknown_issuer'', please attempt to add an exception on the bottom of the error page & inspect the certificate (see the screenshot attached for instructions): * which '''issuer information''' does the certificate contain? thank you! [["This Connection is Untrusted" error message appears - What to do]]