Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

My chat tabs in facebook do not close with esc.

  • 8 bhfreagra
  • 10 leis an bhfadhb seo
  • 331 views
  • Freagra is déanaí ó pedromql

more options

I have tried in other browser and it works so i think there is problem with the Mozilla Firefox. I have cleaned the cookies, cache, restarting Mozilla in safe mode, reinstalled Mozilla.

All Replies (8)

more options

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.


Report if this helped!Thank you.

more options

I have run Firefox Safe Mode and the problem is still there.

more options

Hi,

Leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. (You'll need to be on the latest version of Firefox to submit feedback). Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.

We will get back to you soon ! Report if this helped ! thanks!

more options

I have submitted a report. Thank you

more options

Did the Esc key work in Firefox 24 and just stopped working in Firefox 25? Does Esc still work in other contexts, e.g., to close "light box" style photo slide shows? (Example: http://jeffersonscher.com/photos/cook/firstweek/)

more options

Yes it worked on Firefox 24 and stopped in 25 and it works for other things

more options

Hopefully other beta users can test and see whether they have the same issue so it can be examined in more detail before release.

more options

I have this problem too. My OS is Mac OS X 10.8 and I'm using Firefox 25 (BETA).

I've tried what was suggested above but it didn't work.