Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

I just bought a new Gateway desktop comeputer that runs windows 8 and I keep getting Firefox not responding when trying to view websites.

more options

My internet connection is good, so why is Firefox not responding?

My internet connection is good, so why is Firefox not responding?

All Replies (2)

more options

This problem can be caused by pages that use Flash media. Here is some standard guidance that addresses the most common reasons for Flash problems in Firefox. I'm sure you've seen some of it before, but just in case:

(1) If you have installed any recorders/downloaders that interact with Flash media, make sure they are as up-to-date as possible, or disable them.

(2) Disable hardware graphics acceleration in Firefox and in Flash

(A) In Firefox, un-check the box here and restart:

orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(3) Disable protected mode

See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

more options

Actually, I assumed you already checked the following article but, if not, please check this first: Firefox can't load websites but other browsers can.