Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Websites previously identifed as secure (green) now only appear with a grey padlock or no lock at all. Why?

  • 2 fhreagra
  • 4 leis an bhfadhb seo
  • 8 views
  • Freagra is déanaí ó bitsy15

more options

My secure site icon/site identity button seems to have reclassified many sites I visit. My email login now only rates a grey padlock, and even firefox help's homepage only got a grey globe. Even when banking I had to go through multiple pages before getting a secure icon. Sometime hitting the refresh button will change a grey globe to a grey padlock. What's going on, and should I be worried about security? The problem does not seem isolated to a single website. I've already disabled a number of add-ons, but am continuing to experience this problem.

My secure site icon/site identity button seems to have reclassified many sites I visit. My email login now only rates a grey padlock, and even firefox help's homepage only got a grey globe. Even when banking I had to go through multiple pages before getting a secure icon. Sometime hitting the refresh button will change a grey globe to a grey padlock. What's going on, and should I be worried about security? The problem does not seem isolated to a single website. I've already disabled a number of add-ons, but am continuing to experience this problem.

All Replies (2)

more options

Which security software (firewall, anti-virus) do you have?


Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

more options

Did this last week after reading up on some others problems - it seemed to get me to grey locks instead of globes everywhere