I have tried to update Firfox 5.0 to 6.0 and I get a message "publisher couldn't be verified. When I tried to open a full copy of 6.0 I get a message. "file corrupt. Can you give me any suggestions?
I tried to update two laptops with the same results. I am told that the file is corrupt when trying to install the full version. I am told that the publisher could not be verified when I try to update from version 5.0 and when I continue to upgrade, I am informed that the file is corrupt.
I am running Norton Internet Security.
Réiteach roghnaithe
Download latest Firefox version from one of these links:
- http://www.mozilla.com/en-US/firefox/new/
- http://www.mozilla.com/en-US/firefox/central/
- http://www.mozilla.com/en-US/firefox/fx/
- http://www.mozilla.com/en-US/firefox/all.html
Uninstall your current Firefox
- https://support.mozilla.com/en-US/kb/Uninstalling%20Firefox
- DO NOT SELECT TO REMOVE USER DATA AND SETTINGS
Installing Firefox on Windows (use the Downloaded latest Firefox installer)
Check and tell if its working.
Read this answer in context 👍 1All Replies (2)
Réiteach Roghnaithe
Download latest Firefox version from one of these links:
- http://www.mozilla.com/en-US/firefox/new/
- http://www.mozilla.com/en-US/firefox/central/
- http://www.mozilla.com/en-US/firefox/fx/
- http://www.mozilla.com/en-US/firefox/all.html
Uninstall your current Firefox
- https://support.mozilla.com/en-US/kb/Uninstalling%20Firefox
- DO NOT SELECT TO REMOVE USER DATA AND SETTINGS
Installing Firefox on Windows (use the Downloaded latest Firefox installer)
Check and tell if its working.
Uninstalling Firefox and then deleting the Mozilla directory and downloading and installing the full version 6.0 worked. Thank you for your help.