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I am trying to transfer Mozilla Thunderbird on New Computer

kwilburn001

Dell Desktop - Windows 10 to Lenovo Laptop Windows 11 I followed the Alternative Manual Transfer between Windows 10/11 Roaming Profile and Local Profile Now on Lenova - Mozilla will not open - Profile Missing - Your Thunderbird profile cannot be loaded. It may be missing or inaccessible. I do not know how to uninstall it or how to start over.

Dell Desktop - Windows 10 to Lenovo Laptop Windows 11 I followed the Alternative Manual Transfer between Windows 10/11 Roaming Profile and Local Profile Now on Lenova - Mozilla will not open - Profile Missing - Your Thunderbird profile cannot be loaded. It may be missing or inaccessible. I do not know how to uninstall it or how to start over.

All Replies (1)

Here is basic info: https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

Thunderbird produces that message when the named profile is not where it is expected. be sure to copy the appdata\roaming\thundebird from old computer when thunderbird is not running and to paste the copied thunderbird folder overlaying the existing appdata\roaming\thunderbird folder after installing thunderbird on new computer. Moving appdata\local is not needed.

Cuir ceist

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