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Original profile no longer available

djbeard99

Following a recent update I have been unable to use my original profile. I cannot access my passwords, bookmarks and settings/preferences. How can get them back?

Following a recent update I have been unable to use my original profile. I cannot access my passwords, bookmarks and settings/preferences. How can get them back?

All Replies (1)

Réiteach Roghnaithe

And what is the reason for being unable to use the original profile? Might be easier to resolve this than to move everything over.

If you're so inclined, the information how and what to move over is provided in:

Cuir ceist

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