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Firefox frequently freezes and crashes specifically when watching YouTube videos.

  • 2 fhreagra
  • 0 leis an bhfadhb seo
  • Freagra is déanaí ó Sami
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Sami
Sami

I am experiencing significant stability issues with Firefox. When I use YouTube, the entire browser frequently hangs (becomes unresponsive) and eventually crashes. This does not happen on all websites, but it is consistent when playing video content on YouTube.

  • Symptoms: The browser "stacks" or freezes completely; I cannot click tabs or menus until the browser finally closes/crashes.
  • Extensions: I am currently using extensions like SponsorBlock, uBlock origin. I am unsure if this is the cause, but the issue persists during video playback.
  • Hardware: I am running this on a laptop with an 16gb 4800mhz RAM, i7 12th Gen processor and an RTX 3070 GPU.


  1. Is there a known compatibility issue between current Firefox builds and SponsorBlock or similar video-modifying extensions?
  1. Could this be related to hardware acceleration settings with my NVIDIA GPU?
  1. What steps should I take to provide crash logs to help identify the root cause?
I am experiencing significant stability issues with Firefox. When I use YouTube, the entire browser frequently hangs (becomes unresponsive) and eventually crashes. This does not happen on all websites, but it is consistent when playing video content on YouTube. * Symptoms: The browser "stacks" or freezes completely; I cannot click tabs or menus until the browser finally closes/crashes. * Extensions: I am currently using extensions like SponsorBlock, uBlock origin. I am unsure if this is the cause, but the issue persists during video playback. * Hardware: I am running this on a laptop with an 16gb 4800mhz RAM, i7 12th Gen processor and an RTX 3070 GPU. # Is there a known compatibility issue between current Firefox builds and SponsorBlock or similar video-modifying extensions? # Could this be related to hardware acceleration settings with my NVIDIA GPU? # What steps should I take to provide crash logs to help identify the root cause?

All Replies (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx115aboutcrashes

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Sami
Sami Úinéir na ceiste

bp-a1ab97fc-dfb4-477d-8b3f-2cac20260418 bp-2178773d-e219-4a41-9da1-278050260418 bp-62308c60-e9c8-4e28-a145-8e1ff0260418

Cuir ceist

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