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Freshservice login error

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  • Freagra is déanaí ó a.lukas
  • Réitithe

a.lukas
a.lukas

Hello

Since couple of days i cant login to Freshservice via firefox browser, on my Windows machine, my MacBook, My Windows 365 Cloud PC. As soon as i try to login i get the and error without any explanation.

I have clear cache, cookies, reinstall Firefox from scratch but still the same issue. On any other browser i could login normally.

Please help Lukas

Hello Since couple of days i cant login to Freshservice via firefox browser, on my Windows machine, my MacBook, My Windows 365 Cloud PC. As soon as i try to login i get the and error without any explanation. I have clear cache, cookies, reinstall Firefox from scratch but still the same issue. On any other browser i could login normally. Please help Lukas

Réiteach roghnaithe

Yes it works

In the latest version, please set the following settings under privacy and security and reload tabs to make it work—refer to the attached screenshot.

Under enhanced tracking protection, a. Select "Custom" b. Uncheck "Known Fingerprints" c. Uncheck "Suspected fingerprints".

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All Replies (5)

a.lukas
a.lukas Úinéir na ceiste

Screenshot of error

alex
alex

Hi there, this ticket needs additional information. I was able to create an account and log in just fine, just now. So this is either something related to your specific Freshservice account, in which case you'll need to contact Freshservice support, or your specific Firefox configuration. To ensure it isn't the latter, you can always try creating a fresh new Firefox Profile 

you can head to about:profiles

and see if you can log in there. I know there have been cases where things related to my specific configuration as far as privacy extensions has led to unexpected behavior on certain websites.

Athraithe ag alex ar

a.lukas
a.lukas Úinéir na ceiste

Hi Alex

Thanks for your feedback.

I have reach out to FreshService. Please find attached the reply below.

Thanks

Arvenda

Paul
Paul
  • Moderator
  • Top 10 Contributor

Have you tried their guidance?

a.lukas
a.lukas Úinéir na ceiste

Réiteach Roghnaithe

Yes it works

In the latest version, please set the following settings under privacy and security and reload tabs to make it work—refer to the attached screenshot.

Under enhanced tracking protection, a. Select "Custom" b. Uncheck "Known Fingerprints" c. Uncheck "Suspected fingerprints".