Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.
Réitithe Cartlannaithe

Websites such as youtube and google don't load

akmalkohi13 replied
akmalkohi13

Youtube's side panel on the left does not load at all, the videos on the homepage do but none of them can be played. When I play a video the website doesn't load that either. I only get an hourglass icon on the tab. Image attached.

Google search results don't show up immediately, despite being loaded. Only after about 7 seconds. Image attached.

I don't have this issue on other browsers. It has only started occurring 3 days ago, I'm clueless as to what the cause may be.

Solutions I have tried: 1. Restarting my PC. 2. Turning off all my extensions. 3. Running Firefox in troubleshoot mode. 4. Refreshing Firefox.

Youtube's side panel on the left does not load at all, the videos on the homepage do but none of them can be played. When I play a video the website doesn't load that either. I only get an hourglass icon on the tab. Image attached. Google search results don't show up immediately, despite being loaded. Only after about 7 seconds. Image attached. I don't have this issue on other browsers. It has only started occurring 3 days ago, I'm clueless as to what the cause may be. Solutions I have tried: 1. Restarting my PC. 2. Turning off all my extensions. 3. Running Firefox in troubleshoot mode. 4. Refreshing Firefox.
Attached screenshots
Read this answer in context

Réiteach Roghnaithe

The issue was kmspico.

All Replies (5)

What OS? Your screenshots does not show Firefox in Troubleshoot Mode because I see the Ublock icon on your toolbar. see screenshot

Athraithe ag jonzn4SUSE ar

Windows 10 Pro. And thanks for the suggestion but please refer to the part of my original post that says "Solutions I have tried"

What security software are you running? Glad to see you're running the pro version of windows. You should have sandbox enabled for testing. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

Athraithe ag jonzn4SUSE ar

None, as of right now. My motherboard came with a free trial of Norton which ran out a while back.

This Windows Sandbox feature is very interesting and you might have expected this but yes, Firefox works perfectly fine there.

Réiteach Roghnaithe

The issue was kmspico.