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primary password

fsandy9

Firefox now asks for primary password every time it starts even if it is not needed to access a site with a saved password. Removing and resetting primary password does not fix the problem.

Firefox now asks for primary password every time it starts even if it is not needed to access a site with a saved password. Removing and resetting primary password does not fix the problem.

All Replies (3)

fsandy9, do you use Sync? That might explain the primary password prompts.

Athraithe ag TechHorse ar

fsandy9, Firefox Sync is used to synchronise your bookmarks, passwords and other data between different devices.

But I am guessing that if you haven't heard of it then you are not using it.

Hopefully someone else can offer a suggestion? Or maybe something in this article helps? https://support.mozilla.org/en-US/kb/firefox-keeps-asking-me-primary-password