Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox keeps shutting down

  • 2 fhreagra
  • 0 leis an bhfadhb seo
  • 6 views
  • Freagra is déanaí ó cor-el

jt16
jt16
more options

Why is Firefox shutting down right after I activate it, or when I am on a website. This does this randomly not every time.

Why is Firefox shutting down right after I activate it, or when I am on a website. This does this randomly not every time.

All Replies (2)

zeroknight
zeroknight
more options

Does it still happen with hardware acceleration disabled?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

I notice that you have a user agent with extras appended: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/119.0 GLS/94.10.5189.90 Where did you download Firefox from?

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window