Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Account Owner Change

  • 2 fhreagra
  • 0 leis an bhfadhb seo
  • 12 views
  • Freagra is déanaí ó ease217

ease217
ease217
more options

Hi,

The primary e-mail on my account has been hacked for over a decade. I just did a fresh install in Windows not realizing I wouldn't be able to sign in to my Firefox account using my current e-mail because apparently my current e-mail is "not the primary account holder e-mail". Now I imagine I would have added it as a backup e-mail for the case of if I couldn't access my primary e-mail (which as I've said I haven't been able to do since approximately 2011 or so) but there isn't even an option to send the confirmation to the backup e-mail in that case. I'm really tired of going through this on every website I signed up on prior to our e-mails getting hacked. Is there a way we can just change the owner to the other e-mail so I can get back into my account please?

Hi, The primary e-mail on my account has been hacked for over a decade. I just did a fresh install in Windows not realizing I wouldn't be able to sign in to my Firefox account using my current e-mail because apparently my current e-mail is "not the primary account holder e-mail". Now I imagine I would have added it as a backup e-mail for the case of if I couldn't access my primary e-mail (which as I've said I haven't been able to do since approximately 2011 or so) but there isn't even an option to send the confirmation to the backup e-mail in that case. I'm really tired of going through this on every website I signed up on prior to our e-mails getting hacked. Is there a way we can just change the owner to the other e-mail so I can get back into my account please?

All Replies (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

To be able to change the primary email address for a Firefox Account, you will need to have access to that email account to be able to verify the change.

Without that, you may have to set up a new Firefox Account, such as the one you are using to access this support forum.

ease217
ease217 Úinéir na ceiste
more options

Ok the problem is I did that and it somehow tied to my old account which is why I can't log in. This website lets me sign in using the compromised e-mail account for some reason but the browser requires authentication and literally will not let me sign in to the other account I made with the email that works because it's "not the primary account". So now am I going to have to get a brand new throwaway e-mail to use for my account and have that also attach to the OG account?