I am awaiting your reply! You are not being very helpful.

You have not replied! I have asked a question. Can I get an answer?

Obviously I'm not going to get any help am I? Why are nearly all help desks absolutely useless?

This isn't help, this is all the people who need help that have been coralled into one place in the hopes we will help each other.

Try googling "enable cookies in Firefox" you might find something helpful from a third party.