Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

VPN download

  • 2 fhreagra
  • 0 leis an bhfadhb seo
  • 16 views
  • Freagra is déanaí ó James

more options

I keep getting a notice that says "this VPN download may contain a virus that can infect my pc. Make sure that I want to download it". I don't understand why I'm getting this warning about your product. I just paid to get this extra protection and now I don't know if I should download it.

Please advise.

Thank you.

I keep getting a notice that says "this VPN download may contain a virus that can infect my pc. Make sure that I want to download it". I don't understand why I'm getting this warning about your product. I just paid to get this extra protection and now I don't know if I should download it. Please advise. Thank you.

All Replies (2)

more options

That isn't from firefox but sounds your security software unless you can provide a screenshot of the message so others can see where it's coming from. Paid extra protection?

more options

kipaji said

I keep getting a notice that says "this VPN download may contain a virus that can infect my pc. Make sure that I want to download it". I don't understand why I'm getting this warning about your product. I just paid to get this extra protection and now I don't know if I should download it. Please advise. Thank you.

Are you referring to Mozilla VPN https://www.mozilla.org/products/vpn/ ?

This is a premium product of Mozilla so please post a new thread in the Mozilla VPN section as this thread cannot be moved to there. https://support.mozilla.org/en-US/questions/new/firefox-private-network-vpn/form

Also what antivirus client or scanner are you using that is claiming the .exe is infected if you downloaded from Mozilla.org. It may very well be a false positive.