Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

"Password required" popup blocks the entire Firefox app

  • 3 fhreagra
  • 1 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó Terry

Giom
Giom
more options

Hi! Upgrading to version 100 has made Firefox completely unusable for me. Every time I open it, the "Password required" popup appears, which is normal. However, whether I enter my primary password or click "Cancel", the popup goes to the background and I cannot close it, nor click on anything in the app. In fact, I cannot even close the app except from the upper menu bar (I'm on OSX). See the attached screenshot to get an idea. Please help!!!

Hi! Upgrading to version 100 has made Firefox completely unusable for me. Every time I open it, the "Password required" popup appears, which is normal. However, whether I enter my primary password or click "Cancel", the popup goes to the background and I cannot close it, nor click on anything in the app. In fact, I cannot even close the app except from the upper menu bar (I'm on OSX). See the attached screenshot to get an idea. Please help!!!

All Replies (3)

Giom
Giom Úinéir na ceiste
more options

Here's the screenshot: https://e1.pcloud.link/publink/show?code=XZPEEzZqcYLLNsunG44bA3cyBCQJufNXAfy

Athraithe ag Giom ar

Giom
Giom Úinéir na ceiste
more options

Tried to solve it by refreshing Firefox (launch it while pressing "option"), but the problem comes back periodically

Athraithe ag Giom ar

Terry
Terry
more options

This seems like the same question: https://support.mozilla.org/en-US/questions/1376475