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Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Page fails to open

  • 1 freagra
  • 1 leis an bhfadhb seo
  • 4 views
  • Freagra is déanaí ó FredMcD

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Fred McD, Still need help on opening is still looking, fails to open past, want to always start new. Fred, Yes, still happens, but I am quite a novice, I go "Open Application Menu, Help, More Trouble Shooting Information, Application Basics Screen, Drop to Profile Folder, Click Open Folder, that shows: C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\bdimqdg0.default-1417238009710-1576036826344 See some Jasonlz4 and other JASON files, but what exactly do I delete. some are old some from today. this Fierfox ver. 96.0.3 (64Bit). I did get the bookmarks in from a file I saved, not the html,, but that may have been when this started, can't remember. I see theAddon.startup. jason.lzl4 and several others, but what can I safely delete??? Jim Euler

Fred McD, Still need help on opening is still looking, fails to open past, want to always start new. Fred, Yes, still happens, but I am quite a novice, I go "Open Application Menu, Help, More Trouble Shooting Information, Application Basics Screen, Drop to Profile Folder, Click Open Folder, that shows: C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\bdimqdg0.default-1417238009710-1576036826344 See some Jasonlz4 and other JASON files, but what exactly do I delete. some are old some from today. this Fierfox ver. 96.0.3 (64Bit). I did get the bookmarks in from a file I saved, not the html,, but that may have been when this started, can't remember. I see theAddon.startup. jason.lzl4 and several others, but what can I safely delete??? Jim Euler
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Note: Original question: https://support.mozilla.org/en-US/questions/1366759 Firefox trying to load past pages, tabs says may be problem, when I open.


FredMcD said

You may have corrupt sessionstore [v56] sessionstore.jsonlz4 file(s). Delete all sessionstore* files and the sessionstore-backups folder.