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A few weeks ago Firefox 82.0.2 (64bit) became hellishly sluggish, and then a few days ago, began crashing. I did everything suggested on the Mozilla Troubleshoot list (e.g., Update, Start in Safe Mode, Virus & Malware check, hardware check, Refresh Firefox, etc) but it is still occurring--to the point I'm now compelled to use an alternative browser. However, I'd PREFER to use Firefox.
My only option as I see it is to Uninstall and Reinstall. Am I missing an easier/cleaner fix? Is a Reinstallation likely to fix the issue, or is there something else happening?
All Replies (4)
We do not recommend using other programs to clean Firefox because they could corrupt the files. Also, the browser can clean itself.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
Please, Do not post a screenshot ! !
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
bp-0e8f59e0-5a76-40e7-a661-3ed5a0201108 8/11/2020, 9:25 am bp-66dc2b1f-5bbc-48cc-ad0b-3e4270201108 8/11/2020, 9:25 am bp-33575a7b-6468-485c-9703-fbc3f0201108 8/11/2020, 9:25 am bp-77b7ecd7-2915-4585-b8c9-7626b0201108 8/11/2020, 9:25 am bp-8fbb5e03-ca77-42ac-b0e3-05f5f0201108 8/11/2020, 9:25 am bp-8e4c3d54-31e9-45d8-b293-b3d820201108 8/11/2020, 9:25 am bp-07351401-315a-4af4-a2eb-4d45e0201108 8/11/2020, 9:25 am bp-8b24c2ca-c696-4c6f-af24-683cb0201107 7/11/2020, 11:50 pm bp-593aaf06-875e-4600-82e6-f6ee70200215 15/02/2020, 9:24 am bp-14d3837b-b843-409b-bed9-c92240201109 9/11/2020, 1:48 pm bp-0a4943ac-f331-4101-907f-a430c0201109 9/11/2020, 1:48 pm bp-df3201e0-c291-46dc-943a-7b7aa0201109 9/11/2020, 1:48 pm bp-d539f9b1-6462-4f43-83bb-e1aaf0201109 9/11/2020, 1:48 pm
bp-0e8f59e0-5a76-40e7-a661-3ed5a0201108 bp-66dc2b1f-5bbc-48cc-ad0b-3e4270201108 bp-33575a7b-6468-485c-9703-fbc3f0201108
Signature: vcruntime140.dll | nsJARInputStream::Read
Crash Reason EXCEPTION_IN_PAGE_ERROR_READ / STATUS_DEVICE_DATA_ERROR
VCRUNTIME140.dll = Microsoft Visual C++
aswJsFlt.dll = avast!
snxhk.dll = avast!
This is for Sumo's Related Bugs 1551562 NEW --- Crash in [@ memcpy | nsJARInputStream::Read]
Update Avast! If the problem continues, disable it.