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Loggin problerms

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marine65
marine65
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FF will not let me log into netflix unless I change my password every time. I have had this problem for about a month. I have been working with netflix and we have narrowed it down to the FF browser. I down loaded another browser and no problem. Logged me in just fine. Why only this site?

FF will not let me log into netflix unless I change my password every time. I have had this problem for about a month. I have been working with netflix and we have narrowed it down to the FF browser. I down loaded another browser and no problem. Logged me in just fine. Why only this site?

All Replies (2)

Jeremy Teoh
Jeremy Teoh
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Hi marine65,

Is there any error code pop out when you are logging in Netflix? I have found out often people experience this error code F7701-1003 and this can be solved by using the latest version of Firefox and try again. I hope this helped.

Regards, Jay

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This issue can be caused by corrupted cookies or blocked cookies.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window