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Need to uninstall totally and forever Firefox due to serious pc issues since the last update

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firefox latest update has destroyed my laptop performance, have had to boot from windows recovery and no window fix repairs the damage. anyone any ideas what I can do to resolve the issues? I have tried system restore but that does not work either

firefox latest update has destroyed my laptop performance, have had to boot from windows recovery and no window fix repairs the damage. anyone any ideas what I can do to resolve the issues? I have tried system restore but that does not work either
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Removed them all to no effect

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:69.0) Gecko/20100101 Firefox/69.0

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FredMcD
  • Top 10 Contributor
4259 réiteach 59635 freagra

Many have reported issues using the 64bit Firefox. Install the 32bit version from; Download Firefox For All languages And Systems {web link}


Uninstall Firefox from your computer {web link} This article describes how to remove the Firefox application from your computer and also how to remove the personal information that Firefox stores.

Many have reported issues using the 64bit Firefox. Install the 32bit version from; '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems]''' {web link} ------------ [https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer Uninstall Firefox from your computer] {web link} This article describes how to remove the Firefox application from your computer and also how to remove the personal information that Firefox stores.
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jscher2000
  • Top 10 Contributor
8773 réiteach 71719 freagra

Hi neilbowls, what is the specific problem or damage on your laptop? For example, is the hard drive or SSD corrupted??

Hi neilbowls, what is the specific problem or damage on your laptop? For example, is the hard drive or SSD corrupted??
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Hi FredMcD Thanks for the swift reply, unfortunately I already have the 32 bit bit and this is the one causing all the problems

Hi jscher2000 Specifics are that Firefox freezes before loading, then I have to reboot the laptop, Icons on desktop do not appear so has to be restarted several times before this is resolved. Have stopped using firefox but the icon issue is the same,

when folders are minimised I cannot restore them from the task bar anymore.

Takes three timews longer for windows 7 to load and whatever recovery tools I have tried including system restore do nort work.

One of the suggestions was to remove firefox and re install, this I did but then couldnt re install, had to get older version then update it, registry entries were also removed as per instructions given earlier in the help pages.

When scrolling through folders the screen flashes and goes pale blue headers before returning to norm al.

None of this was an issue before the latest firefox update but if there is any way I can resolve these problems I will be extremely grateful for any assistance.

Best regards

Hi FredMcD Thanks for the swift reply, unfortunately I already have the 32 bit bit and this is the one causing all the problems Hi jscher2000 Specifics are that Firefox freezes before loading, then I have to reboot the laptop, Icons on desktop do not appear so has to be restarted several times before this is resolved. Have stopped using firefox but the icon issue is the same, when folders are minimised I cannot restore them from the task bar anymore. Takes three timews longer for windows 7 to load and whatever recovery tools I have tried including system restore do nort work. One of the suggestions was to remove firefox and re install, this I did but then couldnt re install, had to get older version then update it, registry entries were also removed as per instructions given earlier in the help pages. When scrolling through folders the screen flashes and goes pale blue headers before returning to norm al. None of this was an issue before the latest firefox update but if there is any way I can resolve these problems I will be extremely grateful for any assistance. Best regards
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FredMcD
  • Top 10 Contributor
4259 réiteach 59635 freagra

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


While still in Safe Mode,

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste.

This will show us your system details. No Personal Information Is Collected.

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While still in Safe Mode, Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Now in the Reply Box on the forum page, do a right-click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''
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FredMcD
  • Top 10 Contributor
4259 réiteach 59635 freagra

Make sure the system files are up to date.

Make sure the system files are up to date.
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For information purposes i had tried to remove all add ons and the problem still remained.

Tried safe mode and problem still there, however took several goes to get the information dur to continual freezing where nothing worked for 15 minutes so had to be forcibly restarted


cannot paste reply as the information is too many characters error message as seen

Please keep the length of your content to 10000 characters or less. It is currently 10163 characters.

For information purposes i had tried to remove all add ons and the problem still remained. Tried safe mode and problem still there, however took several goes to get the information dur to continual freezing where nothing worked for 15 minutes so had to be forcibly restarted cannot paste reply as the information is too many characters error message as seen Please keep the length of your content to 10000 characters or less. It is currently 10163 characters.
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FredMcD
  • Top 10 Contributor
4259 réiteach 59635 freagra

That's okay. Just send what the forum lets you. It's the top part we need to look at.

That's okay. Just send what the forum lets you. It's the top part we need to look at.
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Name: Firefox Version: 69.0.3 Build ID: 20191009172106 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; rv:69.0) Gecko/20100101 Firefox/69.0 OS: Windows_NT 6.1 Launcher Process: Enabled Multiprocess Windows: 1/1 Enabled by default Remote Processes: 5 Enterprise Policies: Active Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: true

Crash Reports for the Last 3 Days


Firefox Features


Name: Firefox Monitor Version: 3.0 ID: fxmonitor@mozilla.org

Name: Firefox Screenshots Version: 39.0.0 ID: screenshots@mozilla.org

Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org

Name: Web Compat Version: 6.2.0 ID: webcompat@mozilla.org

Name: WebCompat Reporter Version: 1.1.0 ID: webcompat-reporter@mozilla.org

Remote Processes


Type: Web Content Count: 4 / 8

Type: Extension Count: 1

Extensions


Name: Amazon.co.uk Version: 1.1 Enabled: true ID: amazon@search.mozilla.org

Name: Amazon.com Version: 1.1 Enabled: true ID: amazondotcom@search.mozilla.org

Name: Bing Version: 1.0 Enabled: true ID: bing@search.mozilla.org

Name: DuckDuckGo Version: 1.0 Enabled: true ID: ddg@search.mozilla.org

Name: eBay Version: 1.0 Enabled: true ID: ebay@search.mozilla.org

Name: Google Version: 1.0 Enabled: true ID: google@search.mozilla.org

Name: Twitter Version: 1.0 Enabled: true ID: twitter@search.mozilla.org

Name: Wikipedia (en) Version: 1.0 Enabled: true ID: wikipedia@search.mozilla.org

Name: Video DownloadHelper Version: 7.3.7 Enabled: false ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Graphics


Features Compositing: Basic Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info: - WebGL 1 Driver Renderer: WebGL is currently disabled. WebGL 1 Driver Version: - WebGL 1 Driver Extensions: - WebGL 1 Extensions: - WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL is currently disabled. WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - Direct2D: Blocked for your graphics driver version. Target Frame Rate: 60 DirectWrite: true (6.2.9200.22852) GPU #1 Active: Yes Description: Mobile Intel(R) 965 Express Chipset Family Vendor ID: 0x8086 Device ID: 0x2a02 Driver Version: 8.15.10.1930 Driver Date: 9-23-2009 Drivers: igdumdx32 igd10umd32 Subsys ID: 011e1025 RAM: Unknown

Diagnostics AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: none CMSOutputProfile: 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ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 Decision Log HW_COMPOSITING: blocked by runtime: Acceleration blocked by safe-mode D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled GPU_PROCESS: blocked by runtime: Safe-mode is enabled WEBRENDER: opt-in by default: WebRender is an opt-in feature unavailable-no-angle by runtime: ANGLE is disabled WEBRENDER_QUALIFIED: blacklisted by env: No qualified hardware OMTP: blocked by runtime: OMTP blocked by safe-mode


Failure Log (#0): CP+[GFX1-]: Mismatched driver versions between the registry 8.15.10.1930 and DLL(s) 8.14.10.1930, reported. (#1): CP+[GFX1-]: Mismatched driver versions between the registry 8.15.10.1930 and DLL(s) 8.14.10.1930, reported. (#2): CP+[GFX1-]: Mismatched driver versions between the registry 8.15.10.1930 and DLL(s) 8.14.10.1930, reported. (#3): CP+[GFX1-]: Mismatched driver versions between the registry 8.15.10.1930 and DLL(s) 8.14.10.1930, reported. (#4): CP+[GFX1-]: Mismatched driver versions between the registry 8.15.10.1930 and DLL(s) 8.14.10.1930, reported.

Media


Audio Backend: wasapi Max Channels: 2 Preferred Sample Rate: 44100 Output Devices Name: Group Speakers (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_0268&SUBSYS_1025011E&REV_1000\4&3546477a&0&0001 Headphones (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_0268&SUBSYS_1025011E&REV_1000\4&3546477a&0&0001 Digital Audio (S/PDIF) (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_0268&SUBSYS_1025011E&REV_1000\4&3546477a&0&0001 Input Devices Name: Group Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_0268&SUBSYS_1025011E&REV_1000\4&3546477a&0&0001 Microphone (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_0268&SUBSYS_1025011E&REV_1000\4&3546477a&0&0001 Line In (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_0268&SUBSYS_1025011E&REV_1000\4&3546477a&0&0001 Microphone (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_0268&SUBSYS_1025011E&REV_1000\4&3546477a&0&0001

Important Modified Preferences


browser.cache.disk.amount_written: 1030606 browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1

Name: Firefox Version: 69.0.3 Build ID: 20191009172106 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; rv:69.0) Gecko/20100101 Firefox/69.0 OS: Windows_NT 6.1 Launcher Process: Enabled Multiprocess Windows: 1/1 Enabled by default Remote Processes: 5 Enterprise Policies: Active Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: true Crash Reports for the Last 3 Days --------------------------------- Firefox Features ---------------- Name: Firefox Monitor Version: 3.0 ID: fxmonitor@mozilla.org Name: Firefox Screenshots Version: 39.0.0 ID: screenshots@mozilla.org Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org Name: Web Compat Version: 6.2.0 ID: webcompat@mozilla.org Name: WebCompat Reporter Version: 1.1.0 ID: webcompat-reporter@mozilla.org Remote Processes ---------------- Type: Web Content Count: 4 / 8 Type: Extension Count: 1 Extensions ---------- Name: Amazon.co.uk Version: 1.1 Enabled: true ID: amazon@search.mozilla.org Name: Amazon.com Version: 1.1 Enabled: true ID: amazondotcom@search.mozilla.org Name: Bing Version: 1.0 Enabled: true ID: bing@search.mozilla.org Name: DuckDuckGo Version: 1.0 Enabled: true ID: ddg@search.mozilla.org Name: eBay Version: 1.0 Enabled: true ID: ebay@search.mozilla.org Name: Google Version: 1.0 Enabled: true ID: google@search.mozilla.org Name: Twitter Version: 1.0 Enabled: true ID: twitter@search.mozilla.org Name: Wikipedia (en) Version: 1.0 Enabled: true ID: wikipedia@search.mozilla.org Name: Video DownloadHelper Version: 7.3.7 Enabled: false ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d} Graphics -------- Features Compositing: Basic Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info: - WebGL 1 Driver Renderer: WebGL is currently disabled. WebGL 1 Driver Version: - WebGL 1 Driver Extensions: - WebGL 1 Extensions: - WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL is currently disabled. WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - Direct2D: Blocked for your graphics driver version. Target Frame Rate: 60 DirectWrite: true (6.2.9200.22852) GPU #1 Active: Yes Description: Mobile Intel(R) 965 Express Chipset Family Vendor ID: 0x8086 Device ID: 0x2a02 Driver Version: 8.15.10.1930 Driver Date: 9-23-2009 Drivers: igdumdx32 igd10umd32 Subsys ID: 011e1025 RAM: Unknown Diagnostics AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: none CMSOutputProfile: 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ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 Decision Log HW_COMPOSITING: blocked by runtime: Acceleration blocked by safe-mode D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled GPU_PROCESS: blocked by runtime: Safe-mode is enabled WEBRENDER: opt-in by default: WebRender is an opt-in feature unavailable-no-angle by runtime: ANGLE is disabled WEBRENDER_QUALIFIED: blacklisted by env: No qualified hardware OMTP: blocked by runtime: OMTP blocked by safe-mode Failure Log (#0): CP+[GFX1-]: Mismatched driver versions between the registry 8.15.10.1930 and DLL(s) 8.14.10.1930, reported. (#1): CP+[GFX1-]: Mismatched driver versions between the registry 8.15.10.1930 and DLL(s) 8.14.10.1930, reported. (#2): CP+[GFX1-]: Mismatched driver versions between the registry 8.15.10.1930 and DLL(s) 8.14.10.1930, reported. (#3): CP+[GFX1-]: Mismatched driver versions between the registry 8.15.10.1930 and DLL(s) 8.14.10.1930, reported. (#4): CP+[GFX1-]: Mismatched driver versions between the registry 8.15.10.1930 and DLL(s) 8.14.10.1930, reported. Media ----- Audio Backend: wasapi Max Channels: 2 Preferred Sample Rate: 44100 Output Devices Name: Group Speakers (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_0268&SUBSYS_1025011E&REV_1000\4&3546477a&0&0001 Headphones (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_0268&SUBSYS_1025011E&REV_1000\4&3546477a&0&0001 Digital Audio (S/PDIF) (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_0268&SUBSYS_1025011E&REV_1000\4&3546477a&0&0001 Input Devices Name: Group Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_0268&SUBSYS_1025011E&REV_1000\4&3546477a&0&0001 Microphone (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_0268&SUBSYS_1025011E&REV_1000\4&3546477a&0&0001 Line In (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_0268&SUBSYS_1025011E&REV_1000\4&3546477a&0&0001 Microphone (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_0268&SUBSYS_1025011E&REV_1000\4&3546477a&0&0001 Important Modified Preferences ------------------------------ browser.cache.disk.amount_written: 1030606 browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1
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sorry for the delay but copy/paste caused issues and then froze, took three goes before windows loaded with icons and explorer working

sorry for the delay but copy/paste caused issues and then froze, took three goes before windows loaded with icons and explorer working
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Also noted cannot connect to my phone hotspot for internet use anymore

Also noted cannot connect to my phone hotspot for internet use anymore
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FredMcD
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Notice: You have two add-ons for Amazon. I don't know if this would be an issue.

neilbowls said

Failure Log
(#0): CP+[GFX1-]: Mismatched driver versions between the registry 8.15.10.1930 and DLL(s) 8.14.10.1930, reported.

(#1): CP+[GFX1-]: Mismatched driver versions between the registry 8.15.10.1930 and DLL(s) 8.14.10.1930, reported.

(#2): CP+[GFX1-]: Mismatched driver versions between the registry 8.15.10.1930 and DLL(s) 8.14.10.1930, reported.

(#3): CP+[GFX1-]: Mismatched driver versions between the registry 8.15.10.1930 and DLL(s) 8.14.10.1930, reported.

(#4): CP+[GFX1-]: Mismatched driver versions between the registry 8.15.10.1930 and DLL(s) 8.14.10.1930, reported.


I called for more help.

Notice: You have two add-ons for Amazon. I don't know if this would be an issue. ''neilbowls [[#answer-1260039|said]]'' <blockquote> Failure Log<br> (#0): CP+[GFX1-]: Mismatched driver versions between the registry 8.15.10.1930 and DLL(s) 8.14.10.1930, reported.<br><br> (#1): CP+[GFX1-]: Mismatched driver versions between the registry 8.15.10.1930 and DLL(s) 8.14.10.1930, reported.<br><br> (#2): CP+[GFX1-]: Mismatched driver versions between the registry 8.15.10.1930 and DLL(s) 8.14.10.1930, reported.<br><br> (#3): CP+[GFX1-]: Mismatched driver versions between the registry 8.15.10.1930 and DLL(s) 8.14.10.1930, reported.<br><br> (#4): CP+[GFX1-]: Mismatched driver versions between the registry 8.15.10.1930 and DLL(s) 8.14.10.1930, reported. </blockquote> I called for more help.
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Thank you for your reply I did not know or see these add ons anywhere when checking. Why would they not be removed when firefox was returned to default settings?

Thank you for your reply I did not know or see these add ons anywhere when checking. Why would they not be removed when firefox was returned to default settings?
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FredMcD
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They could be search engines.

They could be search engines.
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OK thanks Do you have any idea how I can remover firefox completely and see it it helps? Have looked to try to remove and change personal preferences but nothing seems to work how it used to and so I cannot get anywhere with it. Using Google chrome at the moment.

OK thanks Do you have any idea how I can remover firefox completely and see it it helps? Have looked to try to remove and change personal preferences but nothing seems to work how it used to and so I cannot get anywhere with it. Using Google chrome at the moment.
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FredMcD
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FredMcD said

Uninstall Firefox from your computer
''FredMcD [[#answer-1259918|said]]'' <blockquote> Uninstall Firefox from your computer </blockquote>
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I have tried but it will not uninstall that is most of my problem

I have tried but it will not uninstall that is most of my problem
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FredMcD
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Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Let’s do a full clean re-install; Note: Firefox comes in three or more folders on all computers. They are; Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user. If you remove the Firefox folder, the user profiles would not be affected. ----------- [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Note:''' Check Both Folders '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
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How do I remove the firefox already on the PC to start fro m clean again Or do you mean that I leave what is already there with the corruptions and overwrite it all ?

I have already tried uninstall firefox from add/remove programmes in normal windows and safe mode, also deleted files from the registry that were highlighted in support before I contacted you but it would not uninstall.

How do I remove the firefox already on the PC to start fro m clean again Or do you mean that I leave what is already there with the corruptions and overwrite it all ? I have already tried uninstall firefox from add/remove programmes in normal windows and safe mode, also deleted files from the registry that were highlighted in support before I contacted you but it would not uninstall.
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FredMcD
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Follow the instructions in my last post.

Follow the instructions in my last post.
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Hi thanks for the support, I have tried it a few times now and it makes no difference, last time I tried I got to load but no images appear on the desktop as before, rebooted and got it back, firefox added update then froze so had to force restart

Hi thanks for the support, I have tried it a few times now and it makes no difference, last time I tried I got to load but no images appear on the desktop as before, rebooted and got it back, firefox added update then froze so had to force restart
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