Hi - I would like to create a second email account in TB whilst retaining original account together with all its associated emails. Is this possible and easy
Original account was set up using a BT address. I now wish to retain all emails associated with this address whilst setting up a new account with a talktalk address. Can this be done simply.
All Replies (9)
In the old-fashioned menu across the top:
File|New|Existing Mail Account…
In the new-fangled Application Menu (button with the hamburger icon):
New Message|Existing Mail Account…
Or Tools|Account Settings and click on Account Actions at the bottom of the left-hand pane, then Add Mail Account…
When you get into the setting up dialogue, fill it in then click Continue, and not Get A New Account - the latter will take you to a third party who will offer to sell you a new email address. You don't need one of those, as you already have the one from talktalk.
Hi
many thanks for responding so quickly. I have followed your instructions which appear to be fine until I arrive at a dialogue box which I think is trying to verify my new provider's identity (Talk Talk). At this point, having selected POP3 it comes up with "Add security exception for the following location - pop3.talktalk.net:110 - and suggests - This site attempting to identify itself with the wrong information and may be an impersonator site. Help please. What's this all about.
This page:
https://help2.talktalk.co.uk/email-settings-imap-pop3
suggests you should be using an encrypted connection, but your settings, using port 110 are not as that article suggests.
It's possible that Thunderbird is looking up a database that hasn't been updated to reflect talktalk's improved settings. If so, you may need to enter the settings by hand.
Is your new address actually with talktalk, and not one of the various ISPs they have acquired over the years (e.g tiscali, lineone)? There may be alternative servers for email addresses provided by these older ISPs.
The error message suggests that the name of the server in the account settings doesn't agree with the name given in a certificate. I'm not sure why you're seeing such a message, since POP on port 110 doesn't use encryption and so doesn't refer to certificates. But ISTR similar error messages when the server name and account domain don't match. My own webhost had this problem for some years and I always complained and then added the exception, having checked that the wayward server address was actually in the provider's address space.
Hi Apologies for long delay in responding. I tried to get some sense out of talk talk with regards to ISP now being used but lost the will to live trying to make myself understood via chat line. I am going to have to do some more digging regarding the security validation certificate and may well come back to you. Thanks for help to date.
Hi I finally managed to extract all the relevant ISP data from talktalk and have successfully added a new account to Thunderbird. However, when trying to send or receive emails from and to this account I get a message like "Sending of password for user (name) did not succeed. Mail server (name) responded. No domain specified or invalid domain specified"
Any advice out there please?
I think the easiest way to try to help is to ask you to post here your set-up data.
Please add the troubleshooting information to your post. To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help).
- Choose Troubleshooting Information.
- Clear the check box Include account names.
- Use the button Copy to clipboard to select and copy the settings.
- Paste this into your reply here.
The forum software may complain about the amount of material. You may chop out all the stuff about fonts and printers.
POP3 Incoming mail server : mail.talktalk.net Incoming Port : 995 Incoming : SSL Outgoing mail server : SMTP.talktalk.net Outgoing Port : 587 Outgoing : STARTTLS
Application Basics
Name: Thunderbird Version: 52.8.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.8.0 Profile Folder: Open Folder
(Local drive) Application Build ID: 20180516145259 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts account1: INCOMING: account1, , (pop3) mail.btinternet.com:995, SSL, passwordCleartext OUTGOING: , mail.btinternet.com:465, SSL, passwordCleartext, true
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3: INCOMING: account3, , (pop3) mail.talktalk.net:995, SSL, passwordCleartext OUTGOING: , smtp.talktalk.net:587, alwaysSTARTTLS, passwordCleartext, true
Crash Reports
Extensions Lightning, 5.4.8, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: a0dde413-dfe4-4d46-af1f-708cdbdfe55 media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1530523443 places.history.expiration.transient_current_max_pages: 122334 security.sandbox.content.tempDirSuffix: {88a11f9e-b381-4db2-8d2d-cb5ae74d48cc}
Graphics
GPU #1 Description: Intel(R) HD Graphics 610 Vendor ID: 0x8086 Device ID: 0x5906 RAM: Unknown Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Driver Version: 22.20.16.4815 Driver Date: 9-26-2017
Features Direct2D: false DirectWrite: true (10.0.17134.1) WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 610 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia AzureCanvasAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.13.1 4.13.1
NSS 3.28.6 3.28.6
NSS Util 3.28.6 3.28.6
NSS SSL 3.28.6 3.28.6
NSS S/MIME 3.28.6 3.28.6
Thank you.
You are using your full email address (e.g. <your_email_username>@talktalk.net) in the settings?
Are both sending and receiving broken?
The error message suggests that you're successfully connecting to their servers, but they don't recognize your credentials. The bit that says "No domain specified or invalid domain specified" would appear quite specifically to say that the part after the @ in your login is missing or wrong in some way. I'm guessing that the last part of your email address (its domain) is indeed "talktalk.net". Can you confirm this?
Athraithe ag Zenos ar
Hi Many thanks for responding. Yes you are correct
- My full email address is used in settings
- The last part of email address is "talktalk.net"
I will double check the format to ensure correct