Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Certain websites unresponive using FF Quantum

  • 2 fhreagra
  • 1 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó FredMcD

more options

Since updating to FF 57 (Quantum) certain websites are unresponive such as Quora.com, Crownbets.com.au, TheAustralian.com.au. These are about 3 of my everyday sites of about another 7-10. The sites all load up okay but are unresponsive or nothing is clickable. The extensions that I have installed which I thought may be the issue in HTTPS Everywhere, uBlock and Flashblock are also installed in another copy of FF version 56 and all websites work under that version 56 as well as Chrome, Palemoon and Waterfox so it is definitely a Quantum thing. It is not my security software as these sites work in non Quantum browsers. I have also started FF in safe made and the 3 websites above are still unresponsive. I have also done a clean install TWICE. I have emailed the 3 websites admin but have received a standard "Not our doing" reply.

You can see in attached Quora screenshot that the login button is greyed out yet my login/password are correct. It also has a Internet connection error (highlighted) yet my network is up and the page will work in other browsers. Again, a quantum only issue.

I am using Win 7 64x FF Version 59.0.2 64x

Since updating to FF 57 (Quantum) certain websites are unresponive such as Quora.com, Crownbets.com.au, TheAustralian.com.au. These are about 3 of my everyday sites of about another 7-10. The sites all load up okay but are unresponsive or nothing is clickable. The extensions that I have installed which I thought may be the issue in HTTPS Everywhere, uBlock and Flashblock are also installed in another copy of FF version 56 and all websites work under that version 56 as well as Chrome, Palemoon and Waterfox so it is definitely a Quantum thing. It is not my security software as these sites work in non Quantum browsers. I have also started FF in safe made and the 3 websites above are still unresponsive. I have also done a clean install TWICE. I have emailed the 3 websites admin but have received a standard "Not our doing" reply. You can see in attached Quora screenshot that the login button is greyed out yet my login/password are correct. It also has a Internet connection error (highlighted) yet my network is up and the page will work in other browsers. Again, a quantum only issue. I am using Win 7 64x FF Version 59.0.2 64x
Attached screenshots

All Replies (2)

more options

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 29.0.0.140

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

Sorry, did not see you tried Safe Mode.


One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}