Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Mouse stops working when running Firefox

  • 3 fhreagra
  • 1 leis an bhfadhb seo
  • 6 views
  • Freagra is déanaí ó FredMcD

more options

I'm using a Dell M6500 laptop. I did a fresh install of Firefox Quantum and the touchpad stops working. This laptop also has a "mouse stick" like IBM's "Trackpoint" mouse. Oddly enough, that continues to work. The only way to get the touchpad working is to reboot the laptop. This problem also happens on older versions of Firefox. There seems to be some sort of conflict between Firefox and the touchpad driver. Any idea what could be causing this?

I'm using a Dell M6500 laptop. I did a fresh install of Firefox Quantum and the touchpad stops working. This laptop also has a "mouse stick" like IBM's "Trackpoint" mouse. Oddly enough, that continues to work. The only way to get the touchpad working is to reboot the laptop. This problem also happens on older versions of Firefox. There seems to be some sort of conflict between Firefox and the touchpad driver. Any idea what could be causing this?

All Replies (3)

more options

Some computers have an option where if there is a mouse detected, the pad is disabled. Check the mouse software options. Also, check for updates to the mouse.

more options

I checked the settings and it seems to be set up properly. I'm running the latest drivers.

more options

What's your computer system and Firefox version?

How long before the problem shows up?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?