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Mozilla does not start after v.49 installed - "mozglue.dll not found"

  • 3 fhreagra
  • 9 leis an bhfadhb seo
  • 2 views
  • Freagra is déanaí ó philipp

Pavel_K
Pavel_K
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Hi!

After I had installed the latest Russian version on my Sony VAIO Z (PGP 6116P) with Windows Vista Business 64 I can't start the browser. It says that mozglue.dll not found and suggest to re-install. I did it - same, re-installed engllsh version - same. I suppose I had version 42 but can't be sure. What can I do and can I try previous stable versions (48, 47)?

Windows gives the following details in crash window (translated by me as originally in Russian): Name of problem: APPCRASH 

Name of app:	firefox.exe
App version:	49.0.1.6109
 App time stamp:	57e43f21
 modul with mistake:	mozglue.dll
 mistaken module version:	6.0.6001.18000
 Time stamp of mistaken module:	4791a783
 Exclusion code:	c0000135

exclusion displacement: 0006ecfb 

 OS version:	6.0.6001.2.1.0.256.6
 Language code:	1049
 Additional data 1:	9d13
 Additional data 2:	1abee00edb3fc1158f9ad6f44f0f6be8
 Additional data 3:	9d13
Additional data 4:	1abee00edb3fc1158f9ad6f44f0f6be8
Hi! After I had installed the latest Russian version on my Sony VAIO Z (PGP 6116P) with Windows Vista Business 64 I can't start the browser. It says that mozglue.dll not found and suggest to re-install. I did it - same, re-installed engllsh version - same. I suppose I had version 42 but can't be sure. What can I do and can I try previous stable versions (48, 47)? Windows gives the following details in crash window (translated by me as originally in Russian): Name of problem: APPCRASH Name of app: firefox.exe App version: 49.0.1.6109 App time stamp: 57e43f21 modul with mistake: mozglue.dll mistaken module version: 6.0.6001.18000 Time stamp of mistaken module: 4791a783 Exclusion code: c0000135 exclusion displacement: 0006ecfb OS version: 6.0.6001.2.1.0.256.6 Language code: 1049 Additional data 1: 9d13 Additional data 2: 1abee00edb3fc1158f9ad6f44f0f6be8 Additional data 3: 9d13 Additional data 4: 1abee00edb3fc1158f9ad6f44f0f6be8

All Replies (3)

philipp
philipp
  • Moderator
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hi pavel, which security software are you using on your device?

Pavel_K
Pavel_K Úinéir na ceiste
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Hi, I use AVG Antivirus Free

philipp
philipp
  • Moderator
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thanks, unfortunately we had a couple of similar reports by other avg users as well :-/ could you also give us the exact product information/version numbers that could be found like described at http://www.avg.com/us-en/where-to-find-avg-version? thank you