hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy a couple of more recent reports on that page and paste them here into a reply on the forum?

the one you have mentioned is "just" a crash with the flash plugin - i'm not sure if this is responsible for all the issues you've mentioned. however, you should update your plugins as well.

Here are more reports:

bp-d819317e-3153-4cee-b602-45b722150709 09.07.2015 13:05 b2e0f70a-eb84-48c8-be5c-fa3fbac24fde 04.05.2015 18:26 792a0e52-08e5-46ec-9de4-4f3e164b6b82 27.04.2015 18:52 35055e81-db57-4aae-8a06-b733e6455bd8 26.04.2015 00:29 f318f798-d94e-4153-a2a6-8213bf2ac845 25.04.2015 00:08 70ea5427-7d6b-471f-8805-b8f966974aa5 05.04.2015 20:19 0982339d-fcb2-4d28-aac9-f5ce284329fc 25.03.2015 10:49 bc5c6ab1-d277-44c9-ad91-1cab2d281cb4 23.03.2015 19:15 4669fc29-f631-40ea-a2a5-8b93664f73e5 20.03.2015 15:50 1f10b639-c655-4497-9a3f-a14ba27e54ee 19.03.2015 16:35 e1a64ed7-1efa-453c-bd77-5e137cff97ce 16.03.2015 20:09

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

Here are the most recent ones:

bp-a2ff6f13-fb05-454f-9c60-c428c2150709 09.07.2015 19:11 bp-4cdbd42c-17a0-4b6e-b03e-1fa2d2150709 09.07.2015 19:10 bp-f1f1e27c-fe55-475f-9064-0ecb52150709 09.07.2015 19:09 bp-4453d8f9-8baa-471b-83f8-93b382150709 09.07.2015 19:09 bp-d564368a-b7ae-4541-9361-f019c2150709 09.07.2015 19:09 bp-30259ac6-701d-4b13-a3ba-329be2150709 09.07.2015 19:09 bp-6e5160b0-1318-4d5c-ae32-fe6262150709 09.07.2015 19:09 bp-9cd3c6ce-3648-4280-8ad8-ffbcc2150709 09.07.2015 19:09 bp-c72246f3-185b-4490-938f-2142e2150709 09.07.2015 19:09 bp-4c16c005-5aa1-4b53-9986-8357e2150709 09.07.2015 19:09

Thx for the quick answering!

The crash report flagged these programs; Firefox Version 35.0.1

Signature hang

Process Type plugin Shockwave Flash Version:16.0.0.305

Process Type plugin Filename:NPSWF32_11_6_602_180.dll = Adobe Shockwave

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version 18.0.0.203
https://www.adobe.com/products/flashplayer/distribution3.html Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.

Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director Version 12.1.8.158 http://get.adobe.com/shockwave/

check this:

• see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

• disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

• http://kb.mozillazine.org/Flash#Troubleshooting

I did all the changes....Firefox is still crashing. Sorry for the delay but terms end was keeping me busy.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

https://support.cdn.mozilla.net/media/uploads/images/2015-07-14-01-20-45-f71eee.png

Oddly enough, there are no new crash reports listed...even when it crashed today several times.

How do you know Firefox crashed? Could it have been shut down?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?