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can't create new email outlook in firefox

Postáilte

Windows 8.1 all of the latest updates Latest Firefox Beta 39.0 up to date

https://bay174.mail.live.com/default.aspx Microsoft Outlook Web Mail

When I click on New [to create a new email message]

Dots cross the screen from left to right towards the top of the screen and this situation continues indefinitely

Windows 8.1 all of the latest updates Latest Firefox Beta 39.0 up to date https://bay174.mail.live.com/default.aspx Microsoft Outlook Web Mail When I click on New [to create a new email message] Dots cross the screen from left to right towards the top of the screen and this situation continues indefinitely

Tuilleadh mionsonraí faoin chóras

Breiseáin Shuiteáilte

  • Foxit PhantomPDF Plug-In For Firefox and Netscape
  • GEPlugin
  • Google Update
  • Shockwave Flash 17.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.4.144

Feidhmchlár

  • Firefox 39.0
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0
  • URL Tacaíochta: https://support.mozilla.org/1/firefox/39.0/WINNT/en-US/

Eisínteachtaí

  • Avast Online Security 10.2.0.187 (wrc@avast.com) (Neamhghníomhach)

JavaScript

  • incrementalGCEnabled: True

Grafaic

  • adapterDescription: AMD Radeon(TM) R3 Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x9850
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 2268103c
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17795
  • driverDate: 9-6-2014
  • driverDate2:
  • driverVersion: 13.352.1004.1016
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon(TM) R3 Graphics Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Sainroghanna Athraithe

Éagsúil

  • User JS: No
  • Inrochtaineacht: Níl
guigs 1072 réiteach 11697 freagra

This does not sound right, does this happen when you try to start Firefox in Safe Mode?

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu , click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

This does not sound right, does this happen when you try to start Firefox in Safe Mode? '''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). '''If Firefox is open,''' you can restart in Firefox Safe Mode from the Help menu: * Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''. '''If Firefox is not running,''' you can start Firefox in Safe Mode as follows: * On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. * On Mac: Hold the '''option''' key while starting Firefox. * On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox) When the Firefox Safe Mode window appears, select "Start in Safe Mode". ;[[Image:SafeMode-Fx35]] '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause. ''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.'' When you figure out what's causing your issues, please let us know. It might help others with the same problem.

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I'd already tried all that you have suggested so far.

Yes, it works fine in "Safe Mode"

I've tried all the trouble-shooting suggestions, and still can't find what's causing the problem.

Also, while I'm here, I've got Firefox 39 Latest Beta on another computer, a laptop,

and I can't even access the Google web site, comes up Untrusted, and doesn't offer me the "Exception" button. Just an Error Code.

I'd already tried all that you have suggested so far. Yes, it works fine in "Safe Mode" I've tried all the trouble-shooting suggestions, and still can't find what's causing the problem. Also, while I'm here, I've got Firefox 39 Latest Beta on another computer, a laptop, and I can't even access the Google web site, comes up Untrusted, and doesn't offer me the "Exception" button. Just an Error Code.
John99 971 réiteach 13138 freagra

You seem to have been forgotten about. Did you fix the problem?

You seem to have been forgotten about. Did you fix the problem?