Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox opens up blank

  • 1 freagra
  • 3 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó CoryMH

luvlybeatz
luvlybeatz
more options

Hi I recently have been having problems with FireFox.

Whenever I try to open Firefox it opens blank. It doesn't allow me to see any of the content in the window apart from the top bar. I have tried resetting the configuration and re-installing Firefox but still have the same problem.

I can only use Firefox in safemode.


Please help

Hi I recently have been having problems with FireFox. Whenever I try to open Firefox it opens blank. It doesn't allow me to see any of the content in the window apart from the top bar. I have tried resetting the configuration and re-installing Firefox but still have the same problem. I can only use Firefox in safemode. Please help

All Replies (1)

CoryMH
CoryMH
more options

Currently in version 33, Firefox has implemented a new, faster way of loading webpages. This new feature is called OMTC. However, there are still some tweaks Mozilla developers are making to this.

There is a known issue that Mozilla works on very hard to fix: if you are experiencing black webpages on some sites, here's what you can do to avoid the problem in the meantime:

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.

When the Firefox Safe Mode window appears, select "Start in Safe Mode".
Safe Mode Fx 15 - Win

To disable Hardware Acceleration

  • Click the menu button New Fx Menu and select Options.
  • In the Firefox Options (or Preferences) window, click the Advanced tab, then select General.
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.

Now, exit Firefox, wait a few seconds, and then start it normally.

Please let us know if this solves the problem. Engineering is also gathering more information about the issue would request that you fill out this survey

I should also mention that other users with this problem had an embedded intel hd graphics card with an old driver present. Until Mozilla comes up with a fix, if you want Hardware Acceleration in Firefox, you can try to update your driver through the appropriate link below to see if that helps: Intel HD 2000/3000: 32bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23763 64bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764

Intel HD 4000: 32bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24328 64bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24329

Thank you!