Hi,

The people who answer questions here, for the most part, are other users volunteering their time (like me), not Mozilla employees or Firefox developers. We will not be able to check if your payments have gone through; however, I would suggest checking if the vpn works with your account.

Hey there,

Thank you for reaching out through our Firefox question forum!

So we can better assist you with your Mozilla VPN questions/concerns, please contact us directly through our support channel following the link below:

• https://support.mozilla.org/en-US/questions/new/firefox-private-network-vpn/form

We'd be looking forward to your report and helping you out!