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  • Lêste antwurd fan MagsMoz

wm.stinson
wm.stinson
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This has not been easy. I tried to subscribe to Mozilla VPN but entered the wrong email address as I 'thought' I was creating a new email address "xxxxxxx Apparently someone else's account. No way for me to cancel

Please refund my purchase and I'll try it again with this email that I had to create just so I could file his complaint

This has not been easy. I tried to subscribe to Mozilla VPN but entered the wrong email address as I 'thought' I was creating a new email address "xxxxxxx Apparently someone else's account. No way for me to cancel Please refund my purchase and I'll try it again with this email that I had to create just so I could file his complaint

Bewurke troch MagsMoz op

Keazen oplossing

Hi there,

I am sorry this happened! When registering for Mozilla VPN you have to enter an existing email address, we are sorry for the confusion. We are currently working on making this flow better.

I have cancelled and refunded you the money for the subscription you have created with the wrong email address mentioned. Please alllow 5 -10 business days until the money reflects back in your account.

Please don't share any personal information on public forums, even if the email address does not exist. I have therefore edited your original question and deleted the email address mentioned.

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MagsMoz
MagsMoz
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Keazen oplossing

Hi there,

I am sorry this happened! When registering for Mozilla VPN you have to enter an existing email address, we are sorry for the confusion. We are currently working on making this flow better.

I have cancelled and refunded you the money for the subscription you have created with the wrong email address mentioned. Please alllow 5 -10 business days until the money reflects back in your account.

Please don't share any personal information on public forums, even if the email address does not exist. I have therefore edited your original question and deleted the email address mentioned.