Forum d’assistance Firefox

Hi Customer Support!!!

I have been using Firefox for a long time but never faced this issue. The problem is that when I try to open the browser, it crashes every time. I have searched on YT and google but everyone says, remove the firefox program and reinstall the firefox, but I have many important data in browser and I don't want to lose the all logins details by removing it.

Can you please suggest me any alternative solution for it without losing any data?

Regards, Weyek

Hi,

I keep getting the "Secure Connection Failed" error message on Google websites (search engine, Gmail, Agenda, Meet, etc.). Usually I can first access the website fine for while, but after a few minutes I get a "you're offline" popup and refreshing the page gives the error. Sometimes I get the error right away.

I've seen many others ask that question, and I've tried this: - enable/disable ocsp stapling - enable/disable HTTP3 - empty the cache

Some other facts : - There is no additional info on the error page (it's not one of the "SSL version unsupported" or "Add an exception" pages) - I'm on Windows, with the latest Firefox version (although this problem has been going on for a while) - The only antivirus is Windows Defender - I'm not behind a proxy or VPN - This happens at work, and at least 3 of my colleagues have the issue - It sometimes happens on non-Google websites, but very rarely - Firefox for Android works fine on my phone on the same WiFi network

I appreciate any help in resolving this, it's getting to the point where I have to use Chrome to work.

Cheers,

HTML5, YouTube, and Netflix video playback does nothing

Playing HTML5, Youtube, or Netflix video does not work at all for me - Netflix throws an error code, while Youtube and HTML5 simply never stop loading.

I've tried

• Starting Firefox in Troubleshoot Mode
• Clearing the cache and cookies for the given website
• Refreshing Firefox

On the chromium-based edge browser, video playback works normally.

DRM-controlled content playback is enabled, hardware acceleration is disabled, allowing auto-play doesn't help, and neither does disabling Tracking Protection.