Forum d’assistance Firefox

Firefox desktop, when I tab it jumps to a different line in the document and it's very frustrating. Nothing touchpad related, and doesn't occur on Chrome. What can i do?

In the last couple of days, I have been having troubles editing Google Docs documents. Certain actions cause the cursor to jump around in the document.

For example, if I am sitting in a bulleted list, if I invoke the "increase indent" function through a menu or through the keyboard shortcut (tab key), the increase indent function executes correctly, but then the cursor moves to a new position a few lines earlier in the document.

Other operations cause similar movement of the cursor.

I am not alone in seeing this. When I originally encountered it I tried google support and found this thread where somebody else reported similar behaviour: https://support.google.com/docs/thread/236206911/cursor-jumps-to-some-random-location-when-i-press-enter-or-tab?hl=en-GB&sjid=15035544943505962877-NA .

I contributed to that thread, and on the advice of Google technical support tried various things. I disabled all my add-ons and refreshed firefox. The problem still occurred. But if I tried Google Chrome, I did not see the problem.

The problem persists across different documents.

I observed the problem in two separate environments: on both my laptop and my desktop computers. In both cases I'm running the latest release version of firefox (117.0.1). My desktop runs windows 11 while my laptop runs windows 10 -- both are up-to-date.

However, my wife can edit the same documents without seeing the problem. So, it's something specific to my environment. We use the same add-ons. The only difference I can think of is that I use a firefox account for syncing bookmarks across devices while she does not.

If I can provide any additional information, please let me know. Thanks!

Hi firefox support. So I have not been able to access a website called "roblox" For ages. When I google the name and click it this comes up the refresh button goes crazy and tries keeps reloading. Please help.

-Theo

I have a good 1080p monitor, which I can set up in either orientation. I have a hard time finding monitors which meet my accessibility needs, so a square/squarer monitor or a 2nd monitor would be expensive.

I have tried setting it up in vertical mode, to make it easier to read pdfs and to write. And ideally, to make it easier to avoid sidebars and/or move them away above the main content where they're less likely to trigger as many @##$% migraines.

I've noticed that most websites are designed for the horizontal layout. Elements disappear off the right edge, sometims with a horizontal scrollbar to reach them, sometimes without. Is there a trick to get miost or all websites to fit?

I use about:config fixes, add-ons, and user css to try to increase font sizes, switch colors, block animation, and reduce frame rates to completely block "smooth" animation. I can't do without these, so I don't think I could adapt the mobile version to my needs.

I've noticed *many* other problems in other apps, but if I can get all these websites working in Firefox, I can probably sort out the other problems elsewhere.

Hello:

I must use the magnifier that came with Windows or I cannot read the screen. All was fine until Firefox updated. Now, when I try to use the magnifier, Firefox and all the sites I am using freeze. The entire screen fades out, and an hour glass shows up. But nothing happens after that. I have to go to the task manager and close Firefox, then start it up again.

I checked for Windows updates and everything is current. I am using Windows 10.

How can I fix this?

The "Digital Advisor" page on vanguards website (after logging in) seems to default to a white background even when in dark mode, resulting in the page being unreadable due to the light gray/off-white text. It seems to only be on the digital advisor page, though. When viewing other accounts or sections, dark mode seems to work correctly.

Today, randomly, duck duck go no longer works natively with Firefox. If I set DDG as my default search, and try to search using the search bar or use one of the shortcuts like "@ddg" I get an error "Firefox has detected that the server is redirecting the request for this address in a way that will never complete." I have tried closing, clearing cache, clearing history, and nothing seems to reset it. I can still go through Google, search for duck duck go, and use it that way, but it seems that the native search is now broken.

When logged in to the Shopify Website (admin page) using Firefox browser, attempt to click any link on the page automatically makes the page disappear and re-loops to my Login Page. I've worked with Shopify's Tech team and their investigation suggested...1st-remove cookies and cache on Firefox (did not work), 2nd-they tested their site and came back with no problems, everything works, 3rd-Try using Google Chrome browser to see if I would experience same problem of re-looping to my Login Page, everything works...no-re-looping to my Login Page and every link on the page works. On Shopify's Tech team recommendation as well as my desire to remain with Firefox browser, I need to get this problem of "page disappearing/re-looping to Login Page" on Shopify website fixed. I don't know how to do this. Login - 0b799d.myshopify.com I have reviewed some of the voluminus content on Mozilla Firefox's site and am totally confused with all the jargon/technical nomenclature. I need help! Thank you, Ken H kehi9780@gmail.com 9/23/23

I stream video and after 10 minutes, graying out of screen or simply the steaming stopped. Repeatedly same problems. Problem for same streaming not seen using chrome.

I do online payment and screen locks up. I refreshed... no change. I paid in chrome... no issues Now notified that I may have paid twice. WTF?

Why suddenly problems with firefox.

Running Linux mint

The "font family" property does not change the font of the "option" tag if the font is not installed locally on the computer. I am using Firefox Developer 118 (0b9). Are there any solutions to the problem?

Secure Connection Failed

An error occurred during a connection to www.facebook.com. SSL_ERROR_DC_INAPPROPRIATE_VALIDITY_PERIOD

Error code: SSL_ERROR_DC_INAPPROPRIATE_VALIDITY_PERIOD

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Ok, so this is an odd one.

I gamble with William Hill online using Firefox as my browser.

Every year this same problems happen when the clocks go forward in spring time here in the UK.

So I go on the WH website Sunday (for example) at 11pm and it will show me Mondays football matches. But. At 12am Monday until 1am, the now todays football matches do not appear. Its like the browser can no accept this time period exists because as soon as 1am comes, the matches (for Monday) appear.

So I contacted WH for support. They advised that if I am using Firefox that I should try IE instead. So I did. And guess what? The problem doesn't happen on IE. Mondays matches do exist between 12am and 1am. So it is definitely a firefox issue.

But the issue resolves at the end of October when the clocks go back.

So what is going on here? Any solutions? This has been going on several years.

I have been trying to login to the following website

https://thecodfathercolchester.co.uk/

When trying to login it says your session has expired please log in again

I have tried clearing my history and cookies but makes no difference.

If I Try logging in on Google Chrome \I am easily able to login.

Up until about 3weeks ago had no problem logging in using Firefox.

I have been using Firefox for a long time and even tried logging in to that site on my wife's Laptop using Firefox and get the same error.

Can you help

regards

TonyDowns

Dear Firefox Support,

as an Manager Service Provider I use Firefox on a daily basis to access our management platforms. Just recently one of our providers launched an new platform to submit supporttickets, get information and sorts.

The issue I am facing is the following:

• start Firefox in Normal Mode
• login URL is https://me.n-able.com/s/sso-login
• upon entering my credentials and 2FA (which are 100% correct) I am presented with an error from SalesForce stating 'We can’t log you in because of an authentication error.'

When I start Firefox in either Incognito Mode or Troubleshoot Mode and following exactly the same process there is no issue all.

Of course I checked add-ons and extensions:

• between Normal and Incognito there is no difference
• between Normal and Troubleshoot I so no differences also

Please advise

Best regards Bart Haarman HaarmanB ICT The Netherlands +31 592 580170

Firefox keeps getting worse and doesn't work correctly on more and more websites. Every time Firefox fails I switch to a Chrome-based browser and the website works properly. Although not limited to handling of document downloads (banks, credit cards), printing a website's page (File, Print frequently results in a blank page, and/or missing text or images or both, whereas with a Chrome based browser the page prints properly 95% of the time) and possibly to pop-ups (which seem to be blocked without notice). This has been getting worse for many months. About 20-30% of the regular websites i visit are marked as "Chrome only" because they don't work fully with Firefox. These tend to be banks, credit card companies, online stores. I used to complain to companies that their websites don't work with Firefox, but its clear that they don't care, and I now realize that the real problem is that Firefox doesn't care. One website I spoke to (which wouldn't print in Firefox or Chrome) apologized for not setting the website up properly for printing. My guess is that many websites never test with Firefox because most of their customers use Chrome based browsers. For all its flaws, I would rather use Firefox than Chrome-based, but Firefox keeps making it harder to justify that view. When it comes to just looking at websites, Firefox is usually very good, but beyond basic viewing, Firefox is losing ground to most other browsers. I know there are no specifics here, and i think it unlikely anybody will take this seriously.

Hello,

I noticed past few months I'm getting this message from cloudflare after using certain websites while using Firefox on Desktop. I have refresh Firefox every time this happens I tried disabling my adblockers, lowering settings, and disabling my Pi-Hole the issue still persists. Does anyone know what the issue might be or someone else experiencing this?

When I login with United Health Care and the information that I need will not show. It did previously. So I had to use Google to get into United Health Care. Should I uninstall then install Firefox?

So there's this website called https://userstyles.org, also called stylish and I wanted to get a new theme for my discord, but everytime I clicked on a theme to download to change it shows up as a blank, white screen even after turning my tracker protection off for it :( idk what to change to help this!!

For the past several weeks when I click on Messenger from the Facebook web page I get a blank page with the Facebook header. Same if I click the little shortcut button (brings up a blank box). I've cleared all cookies and cache but no change. I do not have this problem with Safari so I believe it is a Firefox issue and not a Facebook issue.