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Whole desktop goes black screen sometimes starting videos

Hello! I have used Firefox on and off so I don't have a time frame of when this would have started exactly, but I have had some random completely black screens on both of… (lire la suite)

Hello! I have used Firefox on and off so I don't have a time frame of when this would have started exactly, but I have had some random completely black screens on both of my monitors dating back to at least 2-3 weeks ago that can only be fixed by powering down the entire PC. I've reinstalled my (NVIDIA) GPU drivers, rearranged display-port cables and just about anything before finally finding a fix, switching to edge. So far I've gone a week without black screening when with Firefox I'd get around 4 give or take a week (some days getting to 3 alone). I don't know what could cause it but I have noticed it only happens when first starting a video. Mostly YouTube but other video sites seem to have also caused it occasionally, I would just like to know what could be causing this, as I do prefer Firefox vastly and would like to switch back as soon as I can.

Will provide anything else as necessary!

Demandé par Fiaking il y a 1 an

Réponse de zeroknight il y a 1 an

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Google suggestion in Firefox's address bar keep showing Japanese suggestions even though I chose English and Canada as language and location with my google account.

Google suggestion in Firefox's address bar keep showing Japanese suggestions even though I chose English and Canada as language and location with my google account. I us… (lire la suite)

Google suggestion in Firefox's address bar keep showing Japanese suggestions even though I chose English and Canada as language and location with my google account.

I use same google account with google chrome, but google chrome doesn't show Japanese suggestion.

As for setting on Firefox, I unticked other than "show search suggestions".

How do I resolve it?

Thank you.

Demandé par grn778 il y a 3 semaines

Réponse de jscher2000 - Support Volunteer il y a 2 semaines

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GMAIL does not update

Hello, for some reason my gmail does not update/sync on firefox when I delete a mail from other devices. I have tried clearing cache. could you please advise?

Demandé par SuMo Bot il y a 3 ans

Réponse de Dropa il y a 3 ans

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How to get rid of these "search" results in the URL bar?

See the attached. I get these despite having search suggestions disabled. I even turned it on long enough to uncheck that grey-ed checkbox. Made no difference. Thanks … (lire la suite)

See the attached. I get these despite having search suggestions disabled. I even turned it on long enough to uncheck that grey-ed checkbox. Made no difference.

Thanks

Demandé par whitedavidp il y a 2 semaines

Réponse de jscher2000 - Support Volunteer il y a 2 semaines

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Using Firefox the comment sections on foxnews.com disappeared

The comment sections for foxnews.com and other sites disappeared using Firefox but not when I switched to Chrome. This just happened 6-18-25. Before this date, it worke… (lire la suite)

The comment sections for foxnews.com and other sites disappeared using Firefox but not when I switched to Chrome. This just happened 6-18-25. Before this date, it worked on Firefox.

Demandé par Janet Frazer il y a 2 semaines

Réponse de jscher2000 - Support Volunteer il y a 2 semaines

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Login into m'y account fails on Windows but works on Android

Hello, Login into my firefox account works on Android but, with the same username and password, fails on Windows 11 with the error message " Something went wrong..." I wo… (lire la suite)

Hello, Login into my firefox account works on Android but, with the same username and password, fails on Windows 11 with the error message " Something went wrong..." I would appreciate getting your help to fix this issue. Thank you and regards.

Demandé par SM il y a 3 semaines

Réponse de Denys il y a 3 semaines

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Customization Panel, Under The Wallpapers Section

Today (06/12/2025) upon opening a new tab, Firefox slid the new option of uploading a custom picture to apply to the background. Tried the new feature, now I can not find… (lire la suite)

Today (06/12/2025) upon opening a new tab, Firefox slid the new option of uploading a custom picture to apply to the background. Tried the new feature, now I can not find the setting that allows me to change the picture. I read the thread "Customize your wallpapers". The instructions are as follows; You can personalize your Firefox New Tab page by adding one of the available wallpapers. Follow these steps:

  1. In the right corner of the New Tab page, click the gear IG settings icon.
  2. In the customization panel, under the Wallpapers section, you will see different categories like Solid colors, Abstract and Photographs.
       Click the category you prefer. For example, selecting Abstract will show a variety of abstract designs. 


The problem I have is the customization panel is no where to be seen, I have click on EVERYTHING possible, it is not in my settings, why? How do find this?

Demandé par T Fontana il y a 3 semaines

Réponse de T Fontana il y a 3 semaines

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Most Google tools are unusable because the content appears completely black.

Hello, For a few days now I've been unable to use Google tools via Firefox (I can't tell if this is due to an update or not). As soon as a document (usually an editable… (lire la suite)

Hello,

For a few days now I've been unable to use Google tools via Firefox (I can't tell if this is due to an update or not).

As soon as a document (usually an editable or navigable area) is opened on the page, it appears completely black. Interactions work correctly at first glance (it's possible to click, write, interact with content that isn't displayed. The problem seems to be purely visual.

I've encountered the problem in all Google Sheet or Docs documents (including when I'm making a new one) and on Google Maps, regardless of location (in the case of Google maps, a notable point is that the map is displayed and then turns black after one or two seconds).

I don't have this problem on another browser, I have it in PM.

Do you have any ideas on how to find the cause and fix the problem?

Have a nice day!

Demandé par Myra il y a 4 mois

Réponse de jscher2000 - Support Volunteer il y a 4 mois

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Update Firefox funktioniert nicht

Sehr geehrtes Team, ich wurde aufgefordert, ein Upload zu starten bei Firefox. Das habe ich versucht. Ich erhalte die Meldung 'Couldn't load XPCOM' Was muss ich tun, u… (lire la suite)

Sehr geehrtes Team, ich wurde aufgefordert, ein Upload zu starten bei Firefox. Das habe ich versucht. Ich erhalte die Meldung 'Couldn't load XPCOM' Was muss ich tun, um Firefox wieder zu starten ?? Wird dringend wg. Kontoprüfungen benötigt ! Kann dieses evtl. an fehlender Kapazität liegen ? Z.Zt. habe ich 371 MB von 111 KB zur Verfügung. Ich bitte Sie, mir schnell zu helfen - Danke vielmals. MfG Karin Gähler Telefon +49 [phone number removed]

Demandé par Karin Gähler il y a 3 semaines

Réponse de Denys il y a 3 semaines

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Видео в полноэкранном виде

Здравствуйте. При воспроизведении видео на каком либо сайте в полноэкранном виде не скрывается панель задач виндовс. На других браузерах работает как надо. Менял где толь… (lire la suite)

Здравствуйте. При воспроизведении видео на каком либо сайте в полноэкранном виде не скрывается панель задач виндовс. На других браузерах работает как надо. Менял где только можно, даже в безопасном режиме также. Как её можно убрать?

Demandé par bigdoomer26 il y a 3 semaines

Réponse de bigdoomer26 il y a 3 semaines

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Display problem following the update

Hello, Since the update on 24 June 2025, bookmarks are displayed in black text on a black background. Is this normal? If not, how can I resolve the issue? I had set it to… (lire la suite)

Hello, Since the update on 24 June 2025, bookmarks are displayed in black text on a black background. Is this normal? If not, how can I resolve the issue? I had set it to dark mode, but even when I switched back to light mode, nothing changed. I would appreciate help from the community or Mozilla if anyone has a website address to contact them. Have a nice day.

Demandé par Looping il y a 1 semaine

Réponse de Looping il y a 1 semaine

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เมื่อไหร่จะมีการแปลหน้าเว็ปให้เป็นภาษาไทย

อยากให้คลิ๊กขวาหน้าเว็ปต่างๆที่เป็นภาษาอื่น ให้แปลเป็นภาษาไทยได้ด้วย แบบ google chrome จะดีมากๆเลย

Demandé par GTZX26 il y a 2 semaines

Réponse de Denys il y a 2 semaines

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Firefox suddenly is slower than ever and been using for decades

Hi, I was a former IT person for decades and used Firefox because I love it. But lately, it isn't usable for me. Seemingly happened out of nowhere within the past few we… (lire la suite)

Hi,

I was a former IT person for decades and used Firefox because I love it. But lately, it isn't usable for me. Seemingly happened out of nowhere within the past few weeks.

I tried all the troubleshooting steps in the guides on your support forum, but nothing worked. So I tried the following:

1. Uninstalled Firefox using Windows Uninstaller 2. Deleted every single Mozilla folder from within the user profile to the program files folders, local roaming folders, etc. - EVERYTHING. 3. Went into the Windows Registry and also deleted Mozilla folders within the local machine and current user folders. 4. Rebooted computer 5. Went to Getfirefox.com and reinstalled Firefox. 6. Logged into a brand spanking new Firefox installation

Still SLOW as molasses. Frustrating. I can't work. It is literally 4x slower than any other browser now. I use Firefox for 90% of my web stuff, the other browsers 10% of the time for testing. But as it goes now, I cannot use Firefox anymore after decades of using it.

Anything else I can try? Maybe I missed something when I scrubbed it and reinstalled? Why suddenly is it this slow? Any ideas?

I will try next to log into a different Windows profile I guess and see if that improves it. Maybe my Windows profile is jacked up, although, I thought removing all Mozilla folders from within my Windows profile would be enough, so I am not so sure that will fix it. I will try though.

Any help you can provide would be much appreciated.

Thanks,

Mark

Demandé par markob17 il y a 1 an

Réponse de markob17 il y a 1 an

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How to show all bookmarks not just recent ones?

I got a new PC and tried to import my Firefox bookmarks. But on the right side menu when you click bookmarks, it only show recent ones which actually aren't recent at all… (lire la suite)

I got a new PC and tried to import my Firefox bookmarks. But on the right side menu when you click bookmarks, it only show recent ones which actually aren't recent at all. How do you get that selection to show all of the bookmarks instead of recent?

Also I'm still getting a prompt underneath the address box to manage bookmarks and I can't get rid of it. How do I clear that out?

Demandé par Jezza819 il y a 3 semaines

Réponse de Denys il y a 3 semaines

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Startup

I have the box ticked in Settings for previous tabs to be installed on Startup but it isn't happening although it used to. I was trying to get rid of caches (what are th… (lire la suite)

I have the box ticked in Settings for previous tabs to be installed on Startup but it isn't happening although it used to. I was trying to get rid of caches (what are they?) and must have done something.

Demandé par trasna il y a 3 semaines

Réponse de trasna il y a 3 semaines

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Firefox deleted all my addons and passwords

I rebooted and launched FF, I was asked if I wanted to Refresh. Naturally I declined because I'm not an idiot. Now all my addons and passwords are gone. I would love t… (lire la suite)

I rebooted and launched FF, I was asked if I wanted to Refresh. Naturally I declined because I'm not an idiot. Now all my addons and passwords are gone. I would love to have them back since I never asked for them to be deleted. I don't have an "Old Firefox Data" or whatever folder on my desktop, would have been cool for them to leave that there when they clobbered years of data and customization because Firefox thinks they should have more control over my PC than I do, but they didn't. Is there any way to get these back?

Demandé par Steam Cheap il y a 2 semaines

Réponse de Steam Cheap il y a 2 semaines