Afficher les questions étiquetées :

Virgin Media webmail no longer works

Hello, I'm seeking support to try to resolve an issue that has recently started happening. I can't be the only one who is experiencing this, so if this is resolved others… (lire la suite)

Hello,

I'm seeking support to try to resolve an issue that has recently started happening. I can't be the only one who is experiencing this, so if this is resolved others can benefit too. I'm not a complete novice, but neither do I claim to be an I.T. expert.

I use my ISP's webmail service to access my emails. I'm aware I could use an email client, but I prefer to access via a web browser and have done so for many years. About a week ago, I was no longer able to sign in to my webmail. I thought it may be a problem with my provider, so I checked using other web browsers - Safari on iOS which worked and Microsoft Edge (using the same internet connection, same desktop PC) which also worked and continues to work without issue. I can only think it must be something wrong with Firefox? I can access the sign in page as normal using Firefox and select my email address, but after attempting to login I always get the same error message:

Sorry, we can't sign you in just now

Don't worry, it's just a quick pause to help keep your account safe.

Instead:

   Use a device you've signed in on before
   Try again from a familiar connection
   If you're on a VPN, switch it off and have another go 

Still stuck? If this keeps happening, get in touch with us (quoting reference IDF-12B) and we'll help sort it.

I have 2 extensions installed in Firefox - Adblock Plus and Ghostery. I have already added the specific URLs to the allowed websites list (first is the sign in page, second is what it redirects to):

mail2.virginmedia.com oauth.virginmediao2.co.uk

I have searched around for possible solutions, to no avail. Virgin Media advise only signing in on their main home page, but I've never done this as its just another step and extra unnecessary clicks. I don’t want to constantly be bombarded with news, offers and promotions every time I want to check my email, so I only use the direct webmail sign in.

I have tried clearing cache, cookies, etc. Then I tried to refresh Firefox, none of which worked. I also tried uninstalling Firefox, then using CCleaner to perform a clean up and registry scan to fix any possible issues, followed by a clean installation. To my surprise, I was able to sign in to webmail OK. However, the next morning, I got the same error. The only other settings I have tried tweaking is adding exceptions to turn off "Enhanced Tracking Protection" and "Block pop-ups and third-part redirects" on those 2 web addresses.

Any suggestions or options to try would be appreciated.

Ouvert 1

Lately an online tool of a client I am using for years doesn't show scroll bars anymore

Has anyone reported this before? I am working as a contractor for a BigTech company. I am using an online platform/tool of theirs for several years now but after a recent… (lire la suite)

Has anyone reported this before? I am working as a contractor for a BigTech company. I am using an online platform/tool of theirs for several years now but after a recent update the work area doesn't show scroll bars anymore. That means I cannot scroll the editor window and can't go beyond the first page. This makes working (and earning money) almost impossible. As even for the tiniest edit I have to download huge tasks which is extremely time-consuming. An inquiry with my manager there indicated that other contractors on firefox experience the same issue. so they consider it a firefox compatibility issue of some kind. They gave me the advice to use Chrome, Edge or Safri instead. Well, I use firefox because I do not want to use Chrome/Edge... Don't know about Safari but my PC is on Windows... Any idea what can cause it and how to resolve the issue?

Ouvert 1

Suddenly can't log in to certain sites

Has Firefox instituted a security setting that is interfering with commerce-related sites? Suddenly I can't log in to my credit union (gets stuck on "authentication" step… (lire la suite)

Has Firefox instituted a security setting that is interfering with commerce-related sites? Suddenly I can't log in to my credit union (gets stuck on "authentication" step), amazon.com (endless "transferring data" message during login attempt), and mutual fund sites (similar to amazon.com experience). These all are related to money/commerce. I've turned off Firefox's popup blocking and even explicitly allowed cookies for the sites. I did a Refresh to get rid of extensions that might be causing problems (even though there wasn't a problem a week ago on these sites). I've tried Firefox on a second computer for the credit union site and got the same behavior. Chrome has no problem with these logins, by the way.

Ouvert 5 1 90

Website Not open in Firefox

www.blu-ray.com not opening. i tried all ways like uninstall, re-install but still it's not opening. but in chrome and ms edge it's working properly. i tried troubleshoot… (lire la suite)

www.blu-ray.com not opening. i tried all ways like uninstall, re-install but still it's not opening. but in chrome and ms edge it's working properly. i tried troubleshoot mode, clear data but still it's not working. it's happening in these few days ago

Ouvert 5

Can't log into " X" even with advanced tracking off

Turn off tracking, even put x.com as an exception and it still won't let me log into X. Other browsers will but not firefox. I have noticed login problems on other site… (lire la suite)

Turn off tracking, even put x.com as an exception and it still won't let me log into X. Other browsers will but not firefox. I have noticed login problems on other sites too.. even with it " off" ie: IT DOES NOT TURN OFF. Windows 10 system

Ouvert 1

MacOs Tahoe 26.5.2 & Firefox no longer work together nicely

Ever since upgrading to Tahoe 26.5.2 I've had issues with the way the screen and some forms work: some buttons/ icons don't appear some buttons appear but don't work (… (lire la suite)

Ever since upgrading to Tahoe 26.5.2 I've had issues with the way the screen and some forms work:

  • some buttons/ icons don't appear
  • some buttons appear but don't work (no response when you click on them)
  • oddities like if you select the edge of a window the cursore ocon stays as an arrow rather than changing to a resize icon.
  • the overall screen appearance is white making some information hard to read

I suspect this is more to do with the Tahoe upgrade than Firefox - e.g. the 'liquid windows' mean some folders change appearance; sometimes being transparent therefore you can't see them anymore. Anyone else experiencing odd/frustrating behaviour since Tahoe upgrade? Seems another case of too many 'clever' features with no value make the software too complex and fragile.

Ouvert 1

I have internet connection with yahoo, but when I go to yahoo mail I loose internet connection.

I go to yahoo and have internet connection. When I go to yahoo mail and click on an email a box comes up saying "No Internet connection". I can go back to yahoo's home p… (lire la suite)

I go to yahoo and have internet connection. When I go to yahoo mail and click on an email a box comes up saying "No Internet connection". I can go back to yahoo's home page and everything works fine. I tried Safari to see if I had the same problem and if it was yahoo mail. Safari worked fine. Why is Firefox not connecting to the Internet in Yahoo mail?

Ouvert 1

Trouble using Fedex website after 153 update.

Ever since I updated to 153, the FedEx website goes unresponsive after it pulls up a tracking number: I have to force quit Firefox to get out of this problem. No other… (lire la suite)

Ever since I updated to 153, the FedEx website goes unresponsive after it pulls up a tracking number: I have to force quit Firefox to get out of this problem. No other website that I use has this issue. Everything else works just fine. What could be the issue here?

Ouvert 1

Suddenly https://unifi.ui.com console doesn't work on Firefox, but it does on other browser

Suddenly https://unifi.ui.com console doesn't work on Firefox anymore, but it does on other browser, it even works on mobile app. It works on Chrome e.g. We tried Firofox… (lire la suite)

Suddenly https://unifi.ui.com console doesn't work on Firefox anymore, but it does on other browser, it even works on mobile app.

It works on Chrome e.g.

We tried Firofox incognito/Private mode but same problem.

Suport from Unifi can't help they say it a Firefox problem.

Ouvert 1

How to get Firefox to allow Aldi login.

I have been using Firefox for a long time to access Aldi. Now it goes to the login page, but will not let me input my email or phone number. The word Aldi is in its place… (lire la suite)

I have been using Firefox for a long time to access Aldi. Now it goes to the login page, but will not let me input my email or phone number. The word Aldi is in its place and will not let me input anything. I can't even get rid of the name Aldi from it. I can use Edge with no problem at all, but I don't use Edge. What could be my problem with FireFox? I've tried all the troubleshooting tricks I can find online, but nothing works. Aldi, which is tied with Instacart informed me that it was a problem with Firefox. The actual website for Aldi is listed below. Please advise.

Sincerely, Gene Heard

https://account.aldi.us/s/login/?ec=302&inst=VQ&startURL=%2Fsetup%2Fsecur%2FRemoteAccessAuthorizationPage.apexp%3Fsource%3DCAAAAZ7hbHOjMDAwMDAwMDAwMDAwMDAwAAABBh2237xYJrovcvDIMlVRItLEZVOPXhf1RHxNCYLBEt-jDG56A-cQvCWDbLxHTIdrg8XgdbtjCL56FMLx9ey8SWGLOBQ0Jpwa1poFn5Ava173swkTqdflEAHYYExlwJxG9mygaL3ixmzg0fKPjUvh7grtzlSWq2LDUXsCnHemFpLJ9nYrCN2z-RN6M2EiVDSyWR2y-od9v7Xu70v-k6dxC4vXCdS4vUM835meH8mCm6k6BwICS8chVnakrGXRWADB2XZeiGl9svC6Fmvpl_zqxuwFKalFvpZ1n8BIBy-DzUi8jg6dbRhA5fj3yUZej_JymnQyye_XcEhXaXLgje3Y4KdlxZV8ImUwcoh48QM4hkRpQ6lMVE2hWvyiRst6RDyXmfZiE7JEMx4vFR4Ztbq8y_IjdGHm_vnowIiEEV712RZILxW4EeQD0B2MImauhhqASW-uVd8T4QVt_Ehes3uKzgvs-FWUnjQUt40Ywyk8jgZc-0__gYKuMgbHZXdHaoRlwOWKXHSCecIe7OYDuw898HM46Qzejetf-nH-KEIQQRCyfUeyu1sgTZ_p-V1UV5yRlBZjC9JCZJMkHHv2rk69lHml2yvxXRPipJeT_LDQ33ut6usXr5pHXAJXa9o1lw_ZHo9zhmrqyflIwhMTiULte3ErFbHe-1dLzduVVEUVjED1GU4L4gEqHQO0eAD4qw6IsDK9-noeaVlqaD9z3yEEPdyUoiR9T-6yJ2k3lzSGuRpk17XgAId9OEikA0yCE5f3VKFip-UgQcPsC6zYzTAMOpRe91kZgrhVDv5U4w86MUgMx7RSMw1gCT0UazCDltLSqxe2yoPGbkQEBYeLr5RrSQS6Sq8bnp5EzcuNJTQP-TER

Ouvert 3

I'm on a Mac running Big Sur 11.7.11 & I cannot log into my Yahoo mail account. The little dot just keeps moving.

Please tell me why I cannot login to Yahoo.mail. My mail account is [redacted] @yahoo.com. I don't know why, but I did get a message to enter my password to Yahoo in Se… (lire la suite)

Please tell me why I cannot login to Yahoo.mail. My mail account is [redacted] @yahoo.com. I don't know why, but I did get a message to enter my password to Yahoo in Settings, but was unable to do so.

Ouvert 1

Ever since upgrade to macOS Tahoe 26.5.2 and Firefox about version 150 SOME forms have stopped working

eg https://transportnsw.info/opal-view/#/account/cards is meant to show down arrow next to name - does not appear; go to Profile, Edit address - 'Save as delivery address… (lire la suite)

eg https://transportnsw.info/opal-view/#/account/cards is meant to show down arrow next to name - does not appear; go to Profile, Edit address - 'Save as delivery address' checkbox and Submit button do not work. Also had this on the StGeorge bank page https://www.ui.stgeorge.com.au/resolve/etb0/createCustComplaint - Next button does not work. other sites as well have buttons not working (about 20% of sites?) (Sorry both the above examples need accounts to test). Often (not always) if I open the page with Chrome it works. I think they were working ok after macOS update but after a Firefox update went to a very light screen - problem started then.

Also - using about:support the copy raw data button works; the copy text button does not.

Thanks

Ouvert 3 20

My bank's online bill-pay option suddenly stopped working after a recent Firefox update.

My bank's online bill-pay option suddenly stopped working (after years of no problems). The bank's help desk said that many Firefox users are having the same problem aft… (lire la suite)

My bank's online bill-pay option suddenly stopped working (after years of no problems). The bank's help desk said that many Firefox users are having the same problem after a recent Firefox update. So I had to switch to a different browser to pay my rent. PLease provide a fix. Thanks.

Ouvert 1