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Facebook has not been loading properly for me since Feb. 22/14. Can you please check what is wrong with Firefox. The web-site Facebook works fine on Safari.

  • 3 réponses
  • 17 ont ce problème
  • 10 vues
  • Dernière réponse par cor-el

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I've had issues with Facebook not loading certain areas of the web-site correctly or fully since Feb. 22. When I first go onto Facebook I am on the home page "news feed". Thing is when I click on the tab at the bottom of the news feed that says "see more", nothing is happening. It refuses to open the feed up to older posts which friends or myself have posted. Only about 6 - 8 posts at the max show on that home feed. That's it.

My other issue, also in Facebook is when I go to access my "messages". First click on the tab "messages" brings up a white page. Then if I refresh the page to see if it will load, the messages page loads very weird. It shows the last message I may have replied to at the bottom of the screen, but over lapping on top of the list of previous messages to the left of the page. Plus the page appears extremely different than it should. Just like it's been re-formatted or whatever.

Since these 2 issues started on Saturday afternoon I've switched over to the Safari browser on my iMac. On that browser Facebook is performing properly, as it should be. It's not overlapping messages. Plus the home feed isn't refusing to extend for me so that I may view older stories or posts by friends. All appears fine while accessing Facebook on the Safari browser. Not so while on Firefox. I am running the most up to date version of Firefox. "27.0.1" Plus I have a habit to clear the browser's history daily & restarting the browser as well as my iMac. So I do not believe those are my problems. I feel there may be something you guys there at Firefox should look into on this.

Thank you for your time.

I've had issues with Facebook not loading certain areas of the web-site correctly or fully since Feb. 22. When I first go onto Facebook I am on the home page "news feed". Thing is when I click on the tab at the bottom of the news feed that says "see more", nothing is happening. It refuses to open the feed up to older posts which friends or myself have posted. Only about 6 - 8 posts at the max show on that home feed. That's it. My other issue, also in Facebook is when I go to access my "messages". First click on the tab "messages" brings up a white page. Then if I refresh the page to see if it will load, the messages page loads very weird. It shows the last message I may have replied to at the bottom of the screen, but over lapping on top of the list of previous messages to the left of the page. Plus the page appears extremely different than it should. Just like it's been re-formatted or whatever. Since these 2 issues started on Saturday afternoon I've switched over to the Safari browser on my iMac. On that browser Facebook is performing properly, as it should be. It's not overlapping messages. Plus the home feed isn't refusing to extend for me so that I may view older stories or posts by friends. All appears fine while accessing Facebook on the Safari browser. Not so while on Firefox. I am running the most up to date version of Firefox. "27.0.1" Plus I have a habit to clear the browser's history daily & restarting the browser as well as my iMac. So I do not believe those are my problems. I feel there may be something you guys there at Firefox should look into on this. Thank you for your time.

Toutes les réponses (3)

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Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).

(If you're using an added theme, switch to the Default theme.)

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the Restart with Add-ons Disabled... menu item:
FirefoxSafeMode

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Thank you.

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Thank you for the reply back. Your info seems to have helped in a way. What I mean is it appears my issues are caused by the add-on 'Adblock Plus'. I also have the Swag Bucks toolbar installed on my Firefox browser. It doesn't seem to be affecting the pages on Facebook from loading or my messages box to appear all nuts. When I disabled the add-on 'Adblock Plus' it allowed me to view the main feed on Facebook in full. Plus my messages appeared as they should.

So in a way this cures my issues but on the other hand I'm disappointed that I have to disable Adblock Plus on each Facebook page I go to access. Otherwise it refuses to load the pages.

Hopefully the developers of Adblock Plus will release an update or bug fix for their app. I am one that dislikes all the numerous pop-up ads that appear on every page we go to view on Facebook. Until then I guess I'll stick with my own Safari browser on my Mac. It's performing properly with no issues. Really wish Firefox were as your browser is a lot faster & has more features than Safari.

Thank you. Angela

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You can ask advice at the Adblock Plus forum if there are problems with this extension or with a filter list: