Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Will not open a document from a website in another tab.

  • 2 réponses
  • 1 a ce problème
  • 7 vues
  • Dernière réponse par ideato

valentine14
valentine14
more options

When I am trying to open a document from a website link, a new tab opens in the link but the document is not there, the screen is blank. This happen EVERY time. For example, I just wanted to print a coupon from a department store and I clicked on the link, it opened in another tab and it was blank. The way I solve this is I open up Safari or Google Chrome and open the website and I can then get the coupon to show up. Other people have had this same problem with Firefox. I work at a store that uses printed coupons and people come in and tell me this. This also happens with PDF file links.

When I am trying to open a document from a website link, a new tab opens in the link but the document is not there, the screen is blank. This happen EVERY time. For example, I just wanted to print a coupon from a department store and I clicked on the link, it opened in another tab and it was blank. The way I solve this is I open up Safari or Google Chrome and open the website and I can then get the coupon to show up. Other people have had this same problem with Firefox. I work at a store that uses printed coupons and people come in and tell me this. This also happens with PDF file links.

Toutes les réponses (2)

user633449
user633449
more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

ideato
ideato
more options

Hello valentine14, for the pdf issue see: PDF files are blank and can't be downloaded on Mac

also : View PDF files in Firefox without downloading them


thank you