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Cannot open the file's contained folder

  • 1 réponse
  • 0 a ce problème
  • Dernière réponse par Matt

may.tang
may.tang
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Good day,

I am encountering an issue with opening messages through the global search feature. Despite being able to locate the specific email, clicking on it does not display anything as depicted in Figure #2. I believe the email is stored in one of the folders.

I would greatly appreciate your guidance on how to properly open messages using the global search feature in order to reply based on the original correspondence.

Thank you. May

Good day, I am encountering an issue with opening messages through the global search feature. Despite being able to locate the specific email, clicking on it does not display anything as depicted in Figure #2. I believe the email is stored in one of the folders. I would greatly appreciate your guidance on how to properly open messages using the global search feature in order to reply based on the original correspondence. Thank you. May
Captures d’écran jointes

Toutes les réponses (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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rebuild the global database, it has a record of the email, but it is not where it thinks it is. A fairly common issue really. https://support.mozilla.org/en-US/kb/rebuilding-global-database

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