I accidentally installed malware and I can't find it anywhere, how do I remove it
I got a popup tab with a very dated UI about an urgent Firefox update involving a flash player. It told me to click allow installation or something like that I don't remember exactly. Once I clicked the allow button there was a popup and a green arrow pointing to the popup in the top right. I clicked it and it said to click "add" next. I realized this is probably a scam and did not add it. I'm assuming that add was referring to something about extensions or plugins but I checked those and there wasn't anything I already knew I had. I did a virus scan and it got nothing. The popup appeared alongside a Minecraft Skindex download. I did some research and learned it is malware and comes in many different forms. The add popup referenced something called auto ads off. Did I stop the malware by not clicking add and if not how do I remove it.
Toutes les réponses (1)
Hi Sasha, maybe the site was trying to get you to install an extension.
Typically when you install an extension, there is a prompt that drops from the left end of the address bar first, listing various permissions the extension required. Then assuming you approve that one, it installs, and a second dialog drops from the menu button asking if you also want to allow it to run in private browsing windows. Does that sound like what you saw?
If it wasn't that, perhaps it was a regular download, although the wording is a bit odd. ??
The general support article on malware lists scanners that other Firefox users have found useful. They are either free or have a free trial: Troubleshoot Firefox issues caused by malware.
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