Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Can't change my google password because Mozilla can't verify connection is secure

  • 3 réponses
  • 0 a ce problème
  • 11 vues
  • Dernière réponse par cor-el

mamnich24
mamnich24
more options

Dear Staff, 

I received an email saying my email, passwords, etc. may have been compromised. Info links said I should first change email and passwords.

When I try to connect to google to change my password, it says Mozilla won't allow. Please advise. Mike

Dear Staff, I received an email saying my email, passwords, etc. may have been compromised. Info links said I should first change email and passwords. When I try to connect to google to change my password, it says Mozilla won't allow. Please advise. Mike

Toutes les réponses (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you using a proxy or VPN?

You can check the connection settings.

  • Settings -> General -> Network: Connection -> Settings

If you do not need to use a proxy to connect to internet, select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":

mamnich24
mamnich24 Auteur de la question
more options

I'm using vpn; proxy is off. What now? Mike

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you able to proceed and change the password if you use a direct connection (i.e. disable the VPN) ?