Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Ce sujet de discussion a été fermé et archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Netflix and Amazon Video are not supported by most recent Firefox update?

topatricia.george
topatricia.george
more options

Hi and hello!

I am on a Macbook Pro laptop from 2015

Whenever I attempt to view something off Netflix I keep getting error code F7121-3078 :(

Similarly, when I attempt to view Amazon Prime Video it says "We're experiencing a problem playing this video."

I followed instructions, I updated my mac itself to Catalina 10.15.3 and reinstalled Firefox so it should be 100% up to date.

still didn't work.

I read somewhere in this forum from a January post if I open Firefox in 32 bit mode after selecting command + i that it should work but I didn't have that option. I opted for the low resolution setting I saw and not only do the videos still not play but now it looks like I need glasses more than I really do :p I'll be changing that back asap.

What's the vibe check on this? Is there a resolution or a possible ETA of a resolution? Anything?

Any info would be grand!

What the del

Hi and hello! I am on a Macbook Pro laptop from 2015 Whenever I attempt to view something off Netflix I keep getting error code F7121-3078 :( Similarly, when I attempt to view Amazon Prime Video it says "We're experiencing a problem playing this video." I followed instructions, I updated my mac itself to Catalina 10.15.3 and reinstalled Firefox so it should be 100% up to date. still didn't work. I read somewhere in this forum from a January post if I open Firefox in 32 bit mode after selecting command + i that it should work but I didn't have that option. I opted for the low resolution setting I saw and not only do the videos still not play but now it looks like I need glasses more than I really do :p I'll be changing that back asap. What's the vibe check on this? Is there a resolution or a possible ETA of a resolution? Anything? Any info would be grand! What the del
Captures d’écran jointes

Toutes les réponses (3)

FredMcD
FredMcD
more options

copy https://support.mozilla.org/en-US/questions/1279203

Matthew Thomas
Matthew Thomas
more options

Could you reply with the contents of the white textbox from this page: https://www.whatsmyua.info/

You are running the latest version of Firefox and should not be running into this issue.

Additionally, please make sure that DRM is enabled:

  1. Click the menu button, click Add-ons and select Plugins.
  2. Select Always Activate on the menu next to Widevine Content Decryption Module provided by Google Inc.

https://support.mozilla.org/en-US/kb/enable-drm

Matthew Thomas
Matthew Thomas
more options

FredMcD said

copy https://support.mozilla.org/en-US/questions/1279203

Solved by user in the other post.