Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Keeps showing "unable to start correctly (0xc0000005)" even after uninstalling and reinstalling.

  • 4 réponses
  • 2 ont ce problème
  • 3 vues
  • Dernière réponse par FredMcD

samandtony
samandtony
more options

It was working OK on Friday but now it keeps showing the same message. I went to the Mozilla website and redownloaded the app after uninstalling it but the message keeps coming up the same. Thank you for any advice you can give me.

It was working OK on Friday but now it keeps showing the same message. I went to the Mozilla website and redownloaded the app after uninstalling it but the message keeps coming up the same. Thank you for any advice you can give me.
Captures d’écran jointes

Toutes les réponses (4)

FredMcD
FredMcD
more options

Is this on a Windows 10? Did you completely remove the Firefox program folders? (clean reinstall) Do Not remove the profile folders located in your user folder.

samandtony
samandtony Auteur de la question
more options

Thank you for your reply. I deleted the folders and tried to reinstall it but it is coming up with the same message. It has now gone totally beyond my capabilities. Thank you for trying to help me.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you check the Windows Event log to see if there is an entry for this issue with more detail?

FredMcD
FredMcD
more options

Many have reported issues using the 64bit Firefox. Install the 32bit version from; Download Firefox For All languages And Systems {web link}