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i cannot scroll down on any webpage since two days can only use sidebar now

  • 2 réponses
  • 1 a ce problème
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  • Dernière réponse par donyaaaa

donyaaaa
donyaaaa
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Since the last two days I cannot scroll down any web page and have to use the side bar only, i have done some windows updates as google said but that hasn't helped. Please advise

Since the last two days I cannot scroll down any web page and have to use the side bar only, i have done some windows updates as google said but that hasn't helped. Please advise

Solution choisie

Could you test: 1) in safe mode: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

2) with a fresh profile: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

If the new profile works, so you can reset your current profile to keep only private data: https://support.mozilla.org/en-US/kb/reset-firefox-to-fix-most-problems

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Oxylatium
Oxylatium
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Solution choisie

Could you test: 1) in safe mode: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

2) with a fresh profile: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

If the new profile works, so you can reset your current profile to keep only private data: https://support.mozilla.org/en-US/kb/reset-firefox-to-fix-most-problems

donyaaaa
donyaaaa Auteur de la question
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Thanks for your reply, I have since concluded that it was the mouse having a problem.