I had Firefox but lost it. I can't seem to get it back What can I do?
I got the dialog box asking if I wanted Firefox to make changes to my computer. I clicked yes. At that point my computer locked up and I had to shut it off. When I restarted it and tried to log in to Firefox, it was gone, although the icon was still there. I tried to reinstall Firefox but without luck. Lee
Solution choisie
Did you get your Firefox from Mozilla.org ? What is your computer system?
Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then;
Using your file browser, open the Programs Folder on your computer.
Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.
Do Not remove the profiles folder.
Look for, and rename any Mozilla or Firefox program folders by adding .old to them.
After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.
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Solution choisie
Did you get your Firefox from Mozilla.org ? What is your computer system?
Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then;
Using your file browser, open the Programs Folder on your computer.
Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.
Do Not remove the profiles folder.
Look for, and rename any Mozilla or Firefox program folders by adding .old to them.
After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.
A possible cause of this message is that Firefox is set to run as Administrator.
Check that Firefox isn't set to run as Administrator.
Right-click the Firefox desktop shortcut and choose "Properties". Make sure that all items are deselected in the "Compatibility" tab of the Properties window.
- Privilege Level: "Run this program as Administrator" should not be selected
- "Run this program in compatibility mode for:" should not be selected
Also check the Properties of the firefox.exe program in the Firefox program folder.