How to forward error report information to Mozilla?
An apparent plug-in problem causes Firefox to crash periodically. On submission of the error report, a message states that “There was a problem submitting the report”. How can this information be forwarded to Mozilla?
Thanks for your help.
Solution choisie
It is possible that security software (anti-virus, firewall) is causing problems. Try to disable security software temporarily to see if that makes a difference.
Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.
- http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
- http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10
You can check for issues caused by plugins.
- set plugins to "Ask to Activate" on the about:addons page (3-bar Menu button/Tools > Add-ons > Plugins)
- plugins are not affected by Firefox Safe Mode
You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:
- make sure you have the latest Flash version:
http://www.adobe.com/special/products/flashplayer/fp_distribution3.html - check for updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration - disable protected mode in the Flash plugin (Windows Vista and later)
https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox - disable hardware acceleration in the Flash plugin
https://helpx.adobe.com/flash-player/kb/video-playback-issues.html - disable hardware acceleration in Firefox
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
See also:
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Solution choisie
It is possible that security software (anti-virus, firewall) is causing problems. Try to disable security software temporarily to see if that makes a difference.
Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.
- http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
- http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10
You can check for issues caused by plugins.
- set plugins to "Ask to Activate" on the about:addons page (3-bar Menu button/Tools > Add-ons > Plugins)
- plugins are not affected by Firefox Safe Mode
You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:
- make sure you have the latest Flash version:
http://www.adobe.com/special/products/flashplayer/fp_distribution3.html - check for updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration - disable protected mode in the Flash plugin (Windows Vista and later)
https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox - disable hardware acceleration in the Flash plugin
https://helpx.adobe.com/flash-player/kb/video-playback-issues.html - disable hardware acceleration in Firefox
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
See also:
cor-el,
Your comprehensive suggestions are much appreciated. Thank you.
carter39