Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Ce sujet de discussion a été fermé et archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

My passwords disappeared after a weird FF reinstall/uninstall

  • 2 réponses
  • 1 a ce problème
  • 23 vues
  • Dernière réponse par the-edmeister

FxFxx
FxFxx
more options

Yesterday I asked the question here: https://support.mozilla.org/en-US/questions/1085073 ...about how I opened FF and it behaved like a completely new installation (no bookmarks, no passwords), then I closed it and it returned to normal on reboot. Well, almost normal - bookmarks, plugins etc are all back where they were, but all my passwords have disappeared including the one for my Mozilla support account. So I had to create a new account (the password reset did not deliver the promised email).

Yesterday I asked the question here: https://support.mozilla.org/en-US/questions/1085073 ...about how I opened FF and it behaved like a completely new installation (no bookmarks, no passwords), then I closed it and it returned to normal on reboot. Well, almost normal - bookmarks, plugins etc are all back where they were, but all my passwords have disappeared including the one for my Mozilla support account. So I had to create a new account (the password reset did not deliver the promised email).

Toutes les réponses (2)

FredMcD
FredMcD
more options

Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

the-edmeister
the-edmeister
  • Moderator
more options

locking as a duplicate of https://support.mozilla.org/en-US/questions/1085073