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You say, "At the top of the Firefox window, click Firefox"... that's not on my screen anywhere. Where do I go?

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CluelessCPA
CluelessCPA
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Firefox crashes all the time when I try to open particular websites, such as banks and Paypal. I would love to "reset" it or try something you suggest, but you say "At the top of the Firefox window, click the Firefox button" and there's nothing at the top of the window on the screen I'm looking at. I'm in the Mozilla Support screen but I've gone to others. What am I missing?

Firefox crashes all the time when I try to open particular websites, such as banks and Paypal. I would love to "reset" it or try something you suggest, but you say "At the top of the Firefox window, click the Firefox button" and there's nothing at the top of the window on the screen I'm looking at. I'm in the Mozilla Support screen but I've gone to others. What am I missing?

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ideato
ideato
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Hello CluelessCPA, see how to enable firefox(orange)button again : How to get it? - Firefox button

also,

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your cooperation!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

cor-el
cor-el
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If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:

See also: