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Arkistoitu

the latest upgrade is not compatible. it says error run platform 17.0.1 is not compatible with min version >17.0 max version <17.0

Firefox Ongelmanratkaisu
philipp replied
paisley157
paisley157

the latest upgrade is not compatible and is not allowing me to open firefox. the error message says run error platform 17.0.1 is not compatible with min version >17.0 max version <17.0

the latest upgrade is not compatible and is not allowing me to open firefox. the error message says run error platform 17.0.1 is not compatible with min version >17.0 max version <17.0

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philipp
philipp
  • Moderator

hello paisley157, this error might be caused by security programs such as zone alarm - please temporarily disable those programs for the following procedure:

  • download the full firefox setup file from getfirefox.com
  • uninstall firefox on the machine (but don't chose to delete your custom files & settings in the uninstaller!)
  • manually delete all remaining files in the firefox program folder, which usually resides in C:\Program Files (x86)\Mozilla Firefox\
  • reinstall firefox