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I am unable to sign into the iCloud web page on Firefox

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  • Viimeisin kirjoittaja Denys

mlkaplan
mlkaplan

I am unable to sign into the iCloud web page on Firefox. I can sign in on Microsoft Edge, or on the Safari browser on my phone, so this is clearly a Firefox specific problem. When I try to sign in, the page skips the option that verifies my identity and goes straight to a message saying "Failed to verify your identity, Try again" without allowing the verification to occur. The verification would occur if the page would allow it to, as it does in the other browsers I mentioned. This was working fine last time I logged in a few days ago, so this is a new problem. I could switch over to Edge, but would prefer to use Firefox, if I can. Please help me. Thank you.

I am unable to sign into the iCloud web page on Firefox. I can sign in on Microsoft Edge, or on the Safari browser on my phone, so this is clearly a Firefox specific problem. When I try to sign in, the page skips the option that verifies my identity and goes straight to a message saying "Failed to verify your identity, Try again" without allowing the verification to occur. The verification would occur if the page would allow it to, as it does in the other browsers I mentioned. This was working fine last time I logged in a few days ago, so this is a new problem. I could switch over to Edge, but would prefer to use Firefox, if I can. Please help me. Thank you.

Valittu ratkaisu

Using a private browsing window, or clearing site data is reported to help to be able to log in again.

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Kaikki vastaukset (6)

Paul
Paul
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Hi

Do you have any add-ons installed in Firefox?

What level of Enhanced Tracking Protection do you have set?

mlkaplan
mlkaplan Kysymyksen kysyjä

No add-ons. No idea about Enhanced Tracking. But I've changed nothing in the last few days and it was working fine a few days ago.

Kiki
Kiki
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Mozilla Staff

Hi mlkaplan,

Thanks for your report! Please know that our team is looking closely into this. It's currently the top priority for our Web Compatibility team. We appreciate your patience we we work on an update.

jbr
jbr

Valittu ratkaisu

Using a private browsing window, or clearing site data is reported to help to be able to log in again.

mlkaplan
mlkaplan Kysymyksen kysyjä

Yes, I finally realized I should try clearing the history and cookies. Not sure why I didn't think of it sooner. That did solve the problem and allow me to log in again. Thanks!

Denys
Denys
  • Moderator
  • Top 10 Contributor

Hi,

The issue should now be resolved. Please feel free to reach out in case of any future problems!